Be part of a dynamic team and make a meaningful impact! We're seeking a highly skilled Customer Account Support Specialist to join our 100% remote team. As a core member of our customer support team, you'll play a vital role in delivering exceptional service and driving success.
About Us
At American Car Center (ACC) and American Financial (AF), we're passionate about providing quality vehicles and innovative financial solutions to hardworking people. With a rich history spanning over 65 locations across the Southeast, we're one of the fastest-growing auto leasing and finance companies in the United States. Our diverse and inclusive environment fosters career growth, creativity, integrity, and a can-do spirit.
Our Core Values
- Integrity: We conduct business with honesty and transparency.
- Innovation: We strive for continuous improvement and innovation.
- Inclusion: We value diversity and promote equal opportunities.
- Service: We prioritize exceptional customer service.
- Success: We aim for excellence in everything we do.
Job Summary
We're seeking a results-oriented Customer Account Support Specialist to join our team. As a 100% remote role, you'll be available for shift requirements between 8:00 am - 7:00 pm CST (Monday - Friday) and 8:00 am - 12:00 pm CST (Saturday). If you have experience in financial services, excellent communication skills, and a passion for helping others, we want to hear from you!
Responsibilities
- Contact customers to determine reasons for payment delinquency and negotiate payments.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Confirm and/or negotiate payment arrangements, research discrepancies, and document accounts accurately.
- Meet required performance standards and metrics, staying informed of policy changes.
- Utilize computerized systems for tracking, information gathering, and troubleshooting.
- Respond to caller inquiries with accurate information, professionalism, and integrity.
- Adhere to state and federal laws in handling accounts.
Qualifications
- Excellent listening, oral, and written communication skills.
- Attention to detail and professional phone etiquette.
- Good follow-up skills and persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills and ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
- High School or Equivalent Required.
- Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience.
- Prior experience in financial services or similar industry preferred.
What We Offer
A competitive compensation package, including a salary, and the opportunity to be part of a dynamic team making a meaningful impact.
Apply Now
Seize this opportunity to take the first step towards a rewarding new role. Apply Now
Apply Now