Unlock a Rewarding Career with a Purpose-Driven Organization
We're NAVEX, a company dedicated to making the world a better, safer, and more ethical place. Our mission is to empower organizations and individuals to speak up and create positive change. As a Communication Specialist, Ethics & Compliance, you'll play a vital role in helping us achieve this goal.
About the Role:
We're seeking a highly skilled and compassionate Communication Specialist to join our Contact Center team. As a key member of our team, you'll be responsible for capturing sensitive information via inbound calls, creating exceptional customer experiences, and supporting our flagship product for Hotline & Incident Management services. Your work will have a direct impact on our organizational goals and contribute to a safer, more ethical work environment for our customers worldwide.
What You'll Do:
- Engage with reporters in a respectful and empathetic manner, ensuring their concerns are heard and addressed with care and confidentiality
- Answer calls from various industries in a timely and professional manner, following our intake process and exercising sound judgment to meet callers' needs
- Lead reporters through a guided interview process, asking relevant questions and capturing accurate and detailed information
- Maintain confidentiality and handle sensitive information with discretion and integrity
- Assist with special projects and departmental responsibilities as assigned
- Work flexibly in a 24/7 operation, adapting to changing schedules and priorities as needed
What You'll Need:
- Outstanding customer service skills, with a strong focus on empathy, active listening, and results-driven approach
- Emotional resilience and ability to remain calm and composed in challenging situations
- A quiet, secure home office or workspace with reliable internet connectivity (25 mbps download, 10 mbps upload)
- Minimum typing speed of 35 WPM and strong accuracy and attention to detail
- Experience with MS Office and ability to navigate proprietary software applications
- Openness to change, adaptability, and a growth mindset
- Alignment with NAVEX core competencies: accountability, customer focus, drives results, and instills trust
What We Offer:
- Competitive salary ($15.50 per hour, with opportunities for growth and progression)
- Comprehensive benefits package, including wellbeing programs and opt-in benefits
- Meaningful purpose and opportunity to make a positive impact on organizations and individuals worldwide
- Flexible work arrangements, including remote work options and flexible scheduling
- Inspiring culture, with a focus on teamwork, growth, and development
- Industry leadership and opportunities for career advancement
Our Commitment to You:
We believe in empowering our team members to thrive in all aspects of their lives. We offer:
- Career growth and development opportunities, with market-leading training and a commitment to owning your career plan
- Transparent pay practices and opportunities for progression
- A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion
Ready to Join Our Team?
If you're passionate about making a difference, have excellent customer service skills, and are looking for a rewarding career with a purpose-driven organization, we want to hear from you. Apply now to become a part of our dynamic team!
Apply Now
Apply Now