**Job Description:**
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry, empowering dealerships to deliver exceptional customer experiences. As an affiliate of Reynolds and Reynolds, we are committed to excellence in customer service, technology, and community engagement. Our dynamic and collaborative work environment is the perfect place for individuals who share our passion for innovation and customer satisfaction.
Join Our Team as a Chat Specialist
We are seeking a highly motivated and customer-focused Chat Specialist to join our team at blithequark. As a key member of our customer service team, you will play a vital role in engaging with customers through online conversations, providing accurate information about our products and services, and helping our clients generate revenue. If you are a positive, energetic, and tech-savvy individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Handle a wide variety of customer inquiries via online chat: Respond to customer inquiries in a timely and professional manner, providing accurate information about our products and services.
- Provide accurate information about the products and services via online chat: Stay up-to-date on our evolving products and services, and provide customers with accurate information to meet their needs.
- Narrow down on appointment information to schedule appointments: Assist customers in scheduling appointments with our clients, ensuring a seamless experience for both parties.
- Capture customer contact information for lead generation and client review: Collect and record customer contact information to help our clients generate leads and review customer interactions.
- Summarize interactions based on customer needs for client review: Provide a summary of customer interactions to help our clients understand customer needs and preferences.
- Develop and maintain a knowledge base of the evolving products and services: Stay informed about our products and services, and contribute to the development of our knowledge base to ensure accurate and up-to-date information.
Qualifications:
We are looking for individuals who possess the following qualifications:
- Previous experience in retail customer service or the automotive industry: While not necessary, previous experience in retail customer service or the automotive industry is preferred.
- Basic internet and window-based computer skills: You should be comfortable using computers and have basic internet skills.
- Strong ability to multitask: The ability to multitask and prioritize tasks is essential in this role.
- Positive and professional demeanor: A positive and professional attitude is crucial in providing excellent customer service.
- Excellent written and verbal communication skills: Strong communication skills are necessary for effective customer interaction and collaboration with team members.
- Ability to adapt to change and enjoy a quick-paced work environment: You should be flexible and able to adapt to changing priorities and a fast-paced work environment.
Requirements:
- Able to attend 4 weeks of training: You will be required to attend 4 weeks of training, Tuesday through Saturday, between the hours of 10am-6:30pm CST.
- Previous experience in retail customer service or the automotive industry: While not necessary, previous experience in retail customer service or the automotive industry is preferred.
- Basic internet and window-based computer skills: You should be comfortable using computers and have basic internet skills.
- Strong ability to multitask: The ability to multitask and prioritize tasks is essential in this role.
- Positive and professional demeanor: A positive and professional attitude is crucial in providing excellent customer service.
- Excellent written and verbal communication skills: Strong communication skills are necessary for effective customer interaction and collaboration with team members.
- Ability to adapt to change and enjoy a quick-paced work environment: You should be flexible and able to adapt to changing priorities and a fast-paced work environment.
Benefits:
We offer a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance: We provide a range of health insurance options to ensure your well-being.
- Company contributions to your HSA: We contribute to your Health Savings Account to help you save for medical expenses.
- 6% match on 401(k): We offer a 6% match on your 401(k) contributions to help you plan for your future.
- Work-life balance with paid time off: We understand the importance of work-life balance and offer paid time off to recharge and relax.
- Onsite dining facility offering complimentary breakfast and lunch: Enjoy complimentary meals at our onsite dining facility.
- Fitness center: Stay active and healthy at our on-site fitness center.
- Onsite medical center: Access medical care conveniently at our on-site medical center.
- Sports and social leagues: Participate in a variety of sports and social leagues to connect with colleagues and have fun.
- Volunteering initiatives through our Associate Foundation: Join our Associate Foundation to give back to the community and make a positive impact.
About Reynolds and Reynolds
Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Founded in Dayton, Ohio in 1866, we have a rich history of innovation and customer satisfaction. With operations in the U.S., Canada, the U.K., and Europe, we are committed to excellence in customer service, technology, and community engagement.
Join Our Team Today!
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application.
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