Job Description:
• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals
Requirements:
• Bachelor's Degree or 3+ years of relevant client facing experience
• Technically proficient with computers and information systems
• Strong communication skills (verbal and written)
• Problem solving and troubleshooting skills
• Experience in account management, sales, advertising, or small business (preferred)
• Love for local businesses and understanding of their importance in local economies
• Excellent time management and organizational skills
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• Ability to strike a balance between consulting and supporting as needed
• Willing to receive and implement feedback
• Ability to embrace a fast paced and always-changing environment
Benefits:
• Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
Apply Now
Apply Now