Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further! arenaflex is seeking a dedicated Weekend After Hours Customer Service/Dispatch Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our valued customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the HVAC/Refrigeration industry. Our mission is to empower our customers with the tools and support they need to succeed. We're a dynamic and growing company that values teamwork, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Weekend After Hours Customer Service/Dispatch Representative, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our valued customers. You will be the face of arenaflex, and your exceptional customer service skills will make all the difference in building strong relationships with our customers.
**Key Responsibilities**
* Answer incoming phone calls from customers and assist calls or route calls to the appropriate person
* Maintain good customer relations and resolve customer concerns, complaints, and questions by phone, email, Chat, or other communication channels
* Resolve problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
* Maintain customer records by updating account information and accurately dispositions calls
* Continually maintain working knowledge of all arenaflex products, services, and promotions
* Work to improve accuracy in scheduling and speed of response
* Reliable attendance and on-time job performance
* Perform similar/other duties as needed or assigned
* Able to work evening and weekends
* Ability to multitask and work in a fast-paced environment
**Qualifications**
* High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment
* Experience or training in the use of computers and related systems in an administrative office environment
* Must be able to multi-task and work effectively in fast-paced and constantly changing work environment
* Excellent customer-service, communication, and interpersonal skills
* Effective communication skills to communicate with customers and to resolve customer issues, complaints, or concerns
* Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner
* Ability to work effectively in both a team and an independent environment
* Ability to make decisions based on established guidelines and procedure
* Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
* Effective organizational and time-management skills. Must be able to prioritize work based on service demands
* An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
* Able to multitask and work in a fast-paced environment
**Benefits**
* Competitive salary
* Comprehensive health insurance package
* Dental insurance
* Vision insurance
* Paid time off (PTO)
* Opportunities for career growth and professional development
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* Comprehensive benefits package
* Competitive salary
* Recognition and rewards for outstanding performance
* A chance to make a real difference in the lives of our customers
**How to Apply**
Ready to join our team? Click the link below to apply now and take the first step towards a rewarding career at arenaflex.
**Why arenaflex?**
* We're a dynamic and growing company that values teamwork, innovation, and customer satisfaction.
* We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and paid time off (PTO).
* We're committed to providing opportunities for career growth and professional development.
* We recognize and reward outstanding performance.
* We're passionate about delivering exceptional experiences and making a real difference in the lives of our customers.
**Join Our Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex.