Customers Bank is a super-community bank focused on delivering exceptional customer experiences. They are seeking an HR (PXT) Operations Coordinator to manage PXT requests, support compliance reviews, and track project deliveries while promoting a culture of teamwork and innovation.
Responsibilities
- Monitor and manage the PXT shared mailbox as the central intake for PXT requests
- Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed
- Process employment verifications, unemployment claims, and monitoring expenses
- Track and document team member cases to ensure timely follow-up
- Act as a backup for other PXT Solutions team members to minimize key person risk
- Support completion of I-9s for new hires
- Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date
- Drive AI solutions and efficiencies within PXT
- Support compliance reviews and assist with preparation for internal/external audits
- Track delivery of PXT-led projects, maintaining trackers and status updates to ensure deadlines are met
- Support follow-ups and action tracking from meetings to drive accountability
- On-going maintenance of the PXT Intranet content to ensure compliance
- Coordinate and run PXT all-hands, offsites, and quarterly planning
- Partner with PXT leadership to build and monitor the team’s strategic roadmap
Skills
- Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
- This position is ideal for a recent college graduate with a degree in Human Resources
- 1-2 years of work experience, in a corporate or professional atmosphere
- Proven expertise in AI, programming, prompting, and workflow automation
- Excellent organizational and communication skills
- The ability to thrive in a high demand, entrepreneurial environment
- High level of curiosity and desire to learn and do new things
- Proactive problem-solving
- Comfort working with ambiguity
- Experience working with Microsoft Office Suite
- Ability to work with other Customers Bank's applications
- Master's degree is a huge plus
- Internship focusing in HR operations is preferred
- Experience working with Workday (strongly preferred)
- Strong knowledge of AI tools
Company Overview
- Customers Bank offers commercial, consumer, and specialty banking services. It was founded in 1997, and is headquartered in Washington, District of Columbia, USA, with a workforce of 501-1000 employees. Its website is https://www.customersbank.com/.