Role Description
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As a Telephonic Medical Assistant, you will:
• Assist with assessments by contacting recently discharged patients to gather information related to health maintenance.
• Document administered patient care and update health maintenance.
• Accurately identify medication changes and update allergies at each visit.
• Monitor and communicate changes in patient condition.
• Administer specific medications under the direction of a physician.
• Interact with all callers in a professional and courteous manner to establish a therapeutic rapport.
• Assist in pre-visit planning and updating the health maintenance tab.
• Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling.
This is a PRN remote position. A caregiver in this role will work 2 days per week of 8 hour shifts. Orientation will be held at the Business Operations Center. After orientation, the position will become fully remote.
Qualifications
• Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1).
• One year of healthcare experience in a similar setting.
• Completion of a clinical externship.
• Clinical proficiency with phlebotomy.
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period.
Requirements
• Medical Assisting Certification (preferred).
• Experience as a MA or OCCA (preferred).
Benefits
• Follows standard precautions using personal protective equipment as required.
• Participation in an influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.