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Role Description
The Logistics Coordinator – 3rd Party Broker serves as a critical operational link between the Company, our customers, and third-party logistics partners. This role is responsible for proactively managing third-party carriers, loads, and equipment to ensure safe, efficient, and cost-effective transportation operations.
• Partner with internal teams, customers, and third-party carriers to ensure timely, safe, and cost-effective transportation services.
• Continuously build, maintain, and manage a nationwide third-party carrier network.
• Direct daily assignment of loads to third-party carriers based on available capacity, customer demand, and service requirements.
• Maintain real-time situational awareness of the logistics landscape to proactively address operational challenges.
• Serve as a primary point of contact for third-party carriers and customers, ensuring clear and timely communication.
• Represent the Company in dealings with new and existing customers and establish accurate billing rates in internal systems.
• Make critical decisions regarding efficient and effective operations, including determining appropriate responses to urgent and emerging situations.
• Ensure compliance with Company performance standards, safety requirements, and applicable policies and procedures.
• Uphold and maintain the highest standards of the Company’s vision, mission, and core values.
• Lead by example in adherence to all Company policies, processes, and procedures in accordance with the Employee Manual and Safety Manual.
• Provide effective problem-solving and conflict resolution support among carriers, drivers, customers, and internal leadership.
• Support continuous improvement initiatives related to logistics efficiency, carrier performance, and cost management.
• Attend all required Company meetings and training sessions. Participate in the training of others as necessary.
• Provide exceptional customer service through proactive communication and issue resolution.
• Be available as needed to support logistics operations, including after-hours or urgent operational needs.
Qualifications
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred. Equivalent experience will be considered.
• 3+ years of experience in logistics, transportation coordination, brokerage, or supply chain operations preferred.
• Experience managing third-party carriers and freight brokerage operations strongly preferred.
• Strong understanding of transportation operations, load planning, and carrier management.
• Proven ability to prioritize and manage multiple shipments and operational demands simultaneously.
• Exceptional communication, negotiation, and customer service skills.
• Strong problem-solving skills with the ability to make time-sensitive operational decisions.
• High level of attention to detail and organizational skills.
• Ability to work independently in a fast-paced, dynamic environment.
• Proficiency with logistics systems, transportation management systems (TMS), and related software tools preferred.
Requirements
• Primarily office-based or remote work environment.
• Frequent use of computer, telephone, and video conferencing tools.
• Ability to work in a fast-paced setting with multiple interruptions.
• Prolonged periods of sitting at a desk and working on a computer.
• Regular use of hands and fingers for typing, data entry, and handling office equipment.
• Occasional standing, walking, bending, or reaching as needed.
• Ability to lift or move up to 10-15 pounds occasionally (e.g., laptops, files, equipment).
• May require occasional travel to job fairs, networking events, or company locations.
Benefits
• Competitive Base Salary DOE + Performance Based Bonuses
• Health Insurance Coverage & Wellness Program Incentives
• Dental/Vision
• Life, STD/LTD, Accident & Critical Illness Coverages
• 401k with up to 4% Match
• Company Holidays & Paid Time Off
• Opportunities for Career Growth and Development
• Collaborative and Supportive Work Environment
• Employee Empowerment Program – We are all owners!
• Expense Reimbursement
• Cell Phone Reimbursement
• Flexible Working Arrangement
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