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Role Description
This role involves supporting a portfolio of franchise locations throughout the United States. Your expertise will empower franchise owners to enhance their operations, boost revenue growth, and align their strategies with brand standards.
• Serve as the point of contact for operational guidance and business support to franchise owners
• Coach owners and their teams on leadership, marketing, sales, service delivery, and financials
• Organize and lead meetings around best practices to drive brand growth and revenue
• Build and maintain strong relationships and consistent lines of communication with franchisees
• Develop and deliver training and growth initiatives through meetings, workshops, and virtual sessions
• Contribute to the creation of marketing, sales, operational, financial and training strategies
• Facilitate monthly collaborative owner forums to foster continuous improvement and accountability
• Inspire and motivate franchisees to achieve success in their businesses
• Plan and execute franchise meetings and regional sessions to support network-wide engagement
• Conduct regular check-in calls and field visits, documenting action items and coaching opportunities
• Review P&Ls, forecasts, and KPIs with owners; support actionable improvement plans
• Facilitate regional and national training programs and cooperative initiatives
Qualifications
• Bachelor’s degree required
• 5+ years of operational leadership or business management experience required
• 3+ years of franchise operations experience required
• Demonstrated sales and revenue-growth experience required
• Proven ability to guide and influence business owners and leadership teams required
• Willingness/ability to travel up to 50% within the US required
Benefits
• Competitive salary ranging from $90,000 to $110,000 + Bonus (up to 30%)
• Medical, Dental, Vision insurance
• 401k plan with company match
• Parental Leave
• Paid Time Off (PTO) and Holidays
• Flexible working hours with a remote work option
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