Planned Parenthood League of Massachusetts is the state’s leading provider of sexual and reproductive health care, recognized for education and research. The Operations and Quality Support Specialist plays a central role in strengthening health center performance and maintaining quality standards while supporting operations across all PPLM sites.
Responsibilities
- Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows
- Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations
- Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers
- Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines
- Support centralized scheduling, maintain organized documentation, and draft clear operational communications
- Partner with managers to identify operational gaps and coordinate follow-up training or support
- Spreadhead to cross-departmental projects using project management expertise
Skills
- High school diploma or equivalent required
- Strong organizational skills with the ability to manage multiple priorities
- Comfortable working in a fast-paced environment with frequent changes
- Excellent written and verbal communication skills
- Strong follow-through, reliability, and attention to detail
- Ability to build trust and communicate clearly with clinical and non-clinical staff
- Proficiency with Microsoft Office suite and ability to learn new systems quickly
- Ability to lift and move boxes of forms and supplies as needed
- Commitment to reproductive health care, patient experience, and equity
- Demonstrated ability to work with individuals of diverse races, ethnicities, genders and backgrounds
- Ability to lift 30 lbs. and move efficiently throughout the health center
- Ability to bend, reach, and respond to patient care needs
- Oral, auditory, and visual ability to ensure effective patient communication
- Project Management Professional certification
- Experience support operations, quality, training support, project coordination, or administrative work in a health center setting
- Experience with EPIC or another electronic health record system
Benefits
- Inclusive Workforce: We’re actively building a workforce that reflects the communities we serve.
- Leadership Opportunities: We believe in mentorship, professional growth, and supporting underrepresented clinicians in advancing their careers.
- Impact-Driven Culture: Be part of a mission-centered team that’s reshaping health care from the inside out.
Company Overview
Our Mission The mission of PPLM is to protect and promote sexual and reproductive health and freedom of choice by providing clinical services, education and advocacy. It was founded in undefined, and is headquartered in Boston, MA, US, with a workforce of 51-200 employees. Its website is http://www.plannedparenthood.org/ma/.
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