About the position Responsibilities • Manage the intake of new customer referrals and appointment pre-screening. • Connect customers to necessary support and provide immediate assistance for those not requiring a full MNsure Navigator appointment. • Support the resolution of pending cases to facilitate timely customer enrollment and maintain high application approval rates. • Participate in coverage for Portico's customer service phone lines and customer service desk. • Ensure high-quality customer records and effective assignment of customer appointments to maximize Navigator capacity. • Conduct appointment pre-screening and initiate MNsure manual account creation when necessary. • Resolve customer issues that do not require a full appointment, including verifying coverage and contacting health plans. • Manage incoming customer documents confidentially and use supporting technology for case noting. • Assist MNsure Navigators in resolving pending cases and managing required customer documentation. • Promptly answer and complete all customer requests and concerns using designated systems. • Protect customer confidential data and documentation. • Complete and maintain annual MNsure certification as a certified MNsure Navigator. • Stay current on MNsure policies and the Affordable Care Act (ACA) rules. • Demonstrate respect and sensitivity to customers from diverse backgrounds and inform them of available community resources. Requirements • Excellent customer service skills, particularly with diverse populations. • Ability to engage customers in conversation to identify their needs or concerns. • Critical thinking skills to resolve customer issues while maintaining professionalism. • Strong organizational skills to ensure timely completion of tasks. • Teamwork skills to assist and communicate effectively with co-workers. • Ability to meet quality and productivity expectations. • Strong attention to detail, time management, and follow-through skills. • Proficiency in using the organization's data tracking system and accuracy in data entry. • Achieve and maintain MNsure Navigator certification. Nice-to-haves • Bilingual, particularly native Spanish and Somali speakers. Benefits • 401(k) • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Apply tot his job