About the position The General Clerk II Seasonal position at Serco involves assisting individuals through outbound phone calls and maintaining detailed records. This role supports the Centers of Medicare & Medicaid Services by helping consumers navigate health care verification issues. The position requires clerical and customer service skills, with a focus on providing exceptional support to the American public in obtaining affordable health care. Responsibilities Post information to agency records and modify forms or records. , Communicate with consumers using English and Spanish speaking skills. , Provide telephone support. , Record and input information to internal database records. , Conduct outbound telephone calls. , Receive inbound telephone calls. , Perform data entry and retrieval and perform arithmetical computations. , Receive coaching/feedback and implement/take action to make changes as appropriate. , Participate in internal training through company Learning Management System and passing certification tests. , Adhere to service compliance requirements by completing training modules and passing annual re-certifications. , Maintain required production and quality standards as outlined by contract. , Recognize & assess issues associated with the task following work instructions and escalate when necessary. , Effectively work in a team environment. , Demonstrate flexibility and ability to adapt to change. , Perform additional duties as assigned. Requirements High school diploma or equivalent. , 6 months of experience in a similar job. , Internet connectivity. , Ability to pass a background check and drug screen. Nice-to-haves Clerical skills including data entry, typing, and outbound telephone calls. , Prior telephone experience is desired. , Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). , Ability to multitask using two computer screens and navigate between multiple software programs. , Ability to work independently and meet critical deadlines. , Effective communication skills. , Ability to maintain confidential and sensitive information by following PII standards. Benefits $17.20/hour plus $4.93/hour Health & Welfare. , Opportunity for seasonal employees to become full-time based on performance and position availability. Apply Job! For more such jobs please click here!