• *Front Desk Specialist**
We are seeking an experienced Front Desk Specialist to support our vacation rental portfolio. Ideal candidates have prior vacation rental experience and can operate confidently from day one.
As a Front Desk Specialist, you will play a vital role in ensuring a seamless and enjoyable experience for our guests.
You will handle guest communications, manage requests inside Streamline, and support daily operational flow. Speed, accuracy, and clear communication matter.
• *Key Responsibilities:**
- Serve as the first point of contact for guests. You will manage guest inquiries via phone and email, providing timely and accurate information
- Handle incoming calls, limited outbound calls, and daily email/chat communications related to reservations, statements, and general inquiries
-Assist with various administrative tasks, including maintaining accurate records of guest interactions, managing correspondence, and updating vacation rental listings as necessary. Attention to detail is crucial in this role.
- Create, assign, and track maintenance and housekeeping tickets when applicable
- Maintain performance standards related to guest satisfaction, accuracy, efficiency, and response time
• *Qualifications:**
- Proven experience with Streamline or similar PMS is required.
- Fluent English communication skills, both verbal and written, are essential for effective guest interaction.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Availability to work 20-30 hours per week
If you thrive in a collaborative environment and take pride in your ability to create memorable experiences for guests, we would love to hear from you! This is a fantastic opportunity to join a vibrant team dedicated to excellence in the hospitality industry. This is not an entry-level role. Applicants must be able to work independently and contribute immediately
How to Apply
- Please include the following in your application:
- A brief summary of your vacation rental management experience
- Streamline experience (how long you’ve used it and what functions you handled)
- Your weekly availability
Apply Now
Apply Now