Are you looking for a flexible part-time job that fits your schedule and allows you to work from the comfort of your own home? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we encourage you to apply for our Work from Home Inbound Customer Service Representative position at arenaflex.
As a Work from Home Inbound Customer Service Representative, you will be responsible for maintaining positive customer relations by addressing all types of product-related concerns, including taking orders, verifying information, tracking packages, and answering customer questions. You will work from home, using your computer and phone to navigate through multiple systems and enter information while speaking with customers on the phone.
**About arenaflex**
arenaflex is a customer-centric business that supports warehousing, information technology, and contact centers. We are an affiliate company of Colony Brands, Inc., one of North America's largest, multi-channel direct-marketing companies. We are committed to supporting the communities we work in and offer many benefits and programs that support the well-being of our employees.
**Key Responsibilities:**
* Maintain positive customer relations by addressing all types of product-related concerns
* Take orders, verify information, track packages, and answer customer questions
* Work from home using your computer and phone to navigate through multiple systems and enter information while speaking with customers on the phone
* Meet or exceed performance standards and quality metrics
* Participate in ongoing training and development to improve skills and knowledge
**Requirements:**
* 18 years or older
* Living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
* High school diploma or equivalent required; some college or experience in customer service preferred
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Reliable high-speed internet connection with a minimum download speed of 10.0 MBPS and upload speed of 5.0 MBPS
* Wired internet connection with a cable connection (dial-up, Wi-Fi, hotspots, and satellite are not allowed)
* Current and supported MS Windows 10 or 11 Operating System (no Mac, Vista, Chromebook, or XP)
* Processor: AMD Ryzen 2nd Generation or newer or Intel i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
* 8GB RAM or installed memory
* 10GB of free hard disk space
* Keyboard with function keys (F-keys)
* Wired USB headset
* Webcam (recommended but not required)
* Dual monitors (recommended but not required)
* Minimum monitor size of 17+ inches (recommended but not required)
* External mouse (recommended but not required)
**Training Requirements:**
* 1st Shift Training: 2 weeks (M-F), 8:30am-3:30pm
* 2nd Shift Training: 2 weeks (M-F), 5:00pm-11:00pm
* Weekend Training: 3 weekends (Sa-Su), 8:00am-4:00pm
**Benefits:**
* Competitive hourly rate: $14.00 per hour plus upsell commission
* Shift premiums: $0.50 per hour for shifts between 4:30 PM and midnight, and $0.75 per hour for weekend shifts
* Paid training
* Employee discounts up to 50%
* Booster Discount Certificates that allow employees to purchase company products for free
* Flexible work schedules
* Performance-based pay and incentives
* Shift premium pay for 2nd, 3rd, and weekend shifts
* Holiday pay for employees returning for their fifth consecutive season
* Safety and attendance incentives
* Employee discounts on items ordered from our catalogs and selected Outlet Store
* Discounted product offered at our multiple Employee Only Stores
**How to Apply:**
If you are a motivated and customer-focused individual who is looking for a flexible part-time job that fits your schedule, we encourage you to apply for our Work from Home Inbound Customer Service Representative position at arenaflex. Please click the link below to apply online:
**Note:**
Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from
[email protected] and
[email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.
We look forward to hearing from you and exploring how you can join our team at arenaflex!