Join arenaflex, a leading home furnishings and kitchenware company, as a Virtual Design Chat Consultant and be part of a dynamic team that helps customers create their dream homes. As a Virtual Design Chat Consultant, you will be responsible for assisting customers on a new online platform, utilizing your design expertise to help them create their ideal spaces and close the deal on their design purchases.
**About arenaflex**
arenaflex is a renowned home furnishings and kitchenware company that has been a leader in the industry for decades. With a commitment to excellence and customer satisfaction, arenaflex has built a reputation for providing high-quality products and exceptional customer service. As a Virtual Design Chat Consultant, you will be part of a team that shares this commitment and is dedicated to helping customers achieve their design goals.
**Job Summary**
As a Virtual Design Chat Consultant, you will be responsible for:
* Monitoring a web-based chat console and responding to chat requests via instant messaging from consumers shopping on various clients' websites
* Assisting customers with creating their dream spaces and closing the deal on their design purchases
* Troubleshooting, answering text chats, and responding within 5 seconds to live chat requests
* Multi-tasking by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
* Working closely with other departments to resolve issues, including but not limited to service calls for all brands
* Assisting with developing written customer responses
* Promptly identifying, researching, and resolving visitor requests using the Internet, OMS, and CCUI
* Projecting a professional company image through text chat interaction
* Providing visitors with product or service information
* Promoting arenaflex products and/or services in a positive way
* Categorizing and assigning chat sessions appropriately
* Performing other duties assigned
**Qualifications**
To be successful as a Virtual Design Chat Consultant, you will need:
* 3+ months of design experience
* High School Diploma or GED
* Attention to detail with a superior customer service attitude
* Maintain confidentiality and professionalism at all times
* Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
* Strong written communication skills are required
* Enjoy working independently with excellent problem-solving and decision-making skills
* Good self-management and motivation
* Strong interpersonal skills
* Computer Savvy / Internet Research ability
* Must be experienced with instant messaging
* Ability to navigate websites and multiple systems while maintaining multiple written conversations
* Computer literate with the ability to type minimum 35 wpm
* Practice active listening skills
* MUST be confident to communicate in English (written and verbal)
**Benefits**
As a Virtual Design Chat Consultant at arenaflex, you will enjoy:
* 40% Discount on most merchandise!
* Fun contests / rewards and recognition programs
* Paid Training from the comfort of your home
* Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
* Pay = $19.00/hr *compensation may differ due to individual state wage requirements*
**Technology Requirements**
To work from home as a Virtual Design Chat Consultant, you will need:
* A full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below
* Operating Systems: Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations, Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations, Mac IOS 12 or newer
* Internet speed: Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed
* Devices and peripherals needed: External mouse, Keyboard, Webcam, USB headset, Unified Communications type headset, Gaming headsets if they meet requirements
* Recommended headsets: Plantronics Blackwire 3210/3220, Jabra Evolve 20 UC, Other recommendations will be included in the system requirements documentation provided later in the process
**How to Apply**
If you are a motivated and customer-focused individual with a passion for design, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
**Contact Us**
If you have any questions or concerns, please feel free to reach out to the Recruiting team at
[email protected].
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Note**
Applicants must meet all essential functions to be considered for this position. arenaflex reserves the right to modify or withdraw this job posting at any time without notice.