Introduction to arenaflex
arenaflex is a leading organization in the automotive industry, dedicated to providing innovative solutions and exceptional customer experiences. As a key player in the market, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our team of experts is passionate about driving success and making a positive impact in the industry. If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we invite you to join our team as a Technical Customer Care Specialist II.
Job Overview
The Technical Customer Care Specialist II is a critical role at arenaflex, responsible for providing technical support and customer care to internal and external customers. As a key member of our team, you will be the primary point of contact for resolving vehicle inventory issues, maintaining data quality, and providing proactive support to dealers, sales teams, and third-party vendors. Your exceptional communication skills, technical aptitude, and problem-solving abilities will enable you to deliver results-oriented service and ensure customer satisfaction.
Key Responsibilities
- Daily Communication: Utilize strong written and verbal communication skills to interact with fellow staff members, management, sales teams, vendors, and dealers.
- Troubleshooting and Problem-Solving: Resolve issues upon initial contact, demonstrating effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
- Order Fulfillment: Manage dealer contracts through the inventory process, including working with third-party source vendors to perform initial inventory feed set up for dealers.
- Back to Sales Process: Review resolved requests and confirm valid resolutions, troubleshooting and following through until a valid resolution is received.
- Multi-tasking: Complete multiple tasks using multiple systems (e.g., Homenet, Dataload, Salesforce) to achieve effective and efficient resolutions.
- Reporting: Distribute necessary reports to dealers, sales teams, or internal clients as required.
- Working Across Teams: Establish and maintain partnerships with various teams, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
- Product Knowledge: Maintain a strong understanding of arenaflex's products and data load processes, as well as Dealer Management Systems (e.g., ADP, Reynolds).
- Change Management: Demonstrate flexibility and adaptability in response to changing duties and responsibilities as the department and company evolve.
- Decision Making: Take action in solving problems, exhibiting judgment and realistic understanding of issues, and using good reason even when dealing with ambiguity.
- Project SME: Work as a Subject Matter Expert (SME) on special projects as needed.
- Additional Responsibilities: Adjust to changing or additional duties and responsibilities as the department and company change, and perform administrative duties such as special projects and tasks to assist the department and company in meeting goals.
Essential Qualifications
- Residency Requirement: Must reside within the Central or Eastern Time Zone.
- Education and Experience: High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience (e.g., any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years of experience in a related field).
- Technical Skills: Knowledge of MS Outlook, Word, Excel, PowerPoint, and ability to learn quickly and retain knowledge.
- Soft Skills: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and ability to work in a team-based environment as well as independently.
- Work Environment: Ability to work in a fast-paced, deadline-oriented, multi-task environment with strong attention to detail, and accommodate flexible hours with rotating Saturdays and overtime as needed.
Preferred Qualifications
- Technical Experience: Experience with UNIX, SQL, and FTP, as well as database support.
- Industry Knowledge: Knowledge of the automotive industry is a plus.
- Work Experience: Prefer work experience in a Technical Help Desk and/or Sales Support environment.
- Language Skills: Bi-lingual is a plus.
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. As a Technical Customer Care Specialist II, you will have access to training and development opportunities to enhance your skills and knowledge, as well as opportunities for career advancement within the company. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, innovation, and success.
Work Environment and Company Culture
arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in creating a work environment that is engaging, challenging, and rewarding, where employees can thrive and grow. As a member of our team, you will be part of a collaborative and supportive community that is dedicated to making a positive impact in the industry.
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package that includes a range of perks and benefits. Our goal is to provide a comprehensive rewards package that recognizes and rewards the contributions of our employees. As a Technical Customer Care Specialist II, you can expect a salary range that is competitive with industry standards, as well as access to benefits such as health insurance, retirement savings, and paid time off.
Conclusion
If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we invite you to join our team at arenaflex as a Technical Customer Care Specialist II. This is an exciting opportunity to work with a leading organization in the automotive industry, and to be part of a dynamic and innovative team that is dedicated to delivering exceptional customer experiences. Apply now to take the first step in your career journey with arenaflex.
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