Introduction to American Airlines and Our Mission
At American Airlines, we are passionate about creating a world of possibilities, both at work and during your downtime. As a leading airline, we strive to provide our customers with exceptional service, while also fostering a culture of growth, development, and inclusivity among our employees. Our mission is to care for people on life's journey, and we believe that our employees are the key to making this happen. If you are ready to explore a universe of possibilities and become the best version of yourself, we invite you to join our American Airlines family.
About the Role: Senior Manager for Educational Planning and Development
We are seeking an experienced Senior Manager to lead, inspire, and develop a team of educational planners in the transformation of our training products and strategies for Contact Centers, Airports, and Cargo. As a Senior Manager, you will be responsible for supporting over 30,000 frontline colleagues in serving the travel needs of our customers around the world. This is a remote job opportunity that offers a competitive salary of $27/hour and the chance to work with a dynamic team of professionals who are passionate about learning and development.
Key Responsibilities:
- Lead, inspire, and develop a team of educational planners to design and deliver innovative training programs that meet the needs of our frontline colleagues.
- Apply agile methodologies and emerging technologies to lead the business forward in a fast-paced environment.
- Effectively and efficiently deliver remote learning capabilities, and evolve from traditional classroom or electronic training to a blended environment, integrating self-serve training through touch devices and other enhanced training media and methods.
- Collaborate with product, technology, business, and finance teams to integrate technologies that align with enterprise needs and reduce colleague effort.
- Identify, anticipate, and communicate decisively innovative training and learning strategies as technologies continue to evolve.
- Design and deliver groundbreaking training programs within budget and on time, utilizing technology capabilities and emphasizing quality, impact, and speed to market.
- Establish and evaluate metrics that measure the impact, effectiveness, and efficiency of all training programs, ensuring effective resource utilization and speed of delivery.
- Lead the training development team to successfully deliver on performance objectives for training products and programs, including 80% of new hires achieving predicted targets within 90 days, and 85% of repeat training candidates achieving predicted performance expectations.
- Apply data-driven insights to develop solutions that improve training impact, effectiveness, and efficiency.
- Build frameworks for dynamic content development, maintenance, and delivery that is centered on a modularized approach and agile training responses to address performance gaps.
- Manage SCORM-compliant Knowledge Management System (KMS) training content and related data check tests and assessments.
- Closely collaborate and coordinate with different stakeholders to leverage available resources and maintain alignment with key business objectives.
Essential Qualifications:
- Bachelor's degree or Graduate degree in Instructional Design, Learning and Development, or Education, or relevant field or equivalent training/experience.
- 3+ years of experience leading educational planning teams with a demonstrated ability to identify and apply new learning technologies and strategies.
- Experience in leadership roles, developing colleagues and directing cross-functional teams.
- Broad experience managing and implementing large, complex projects.
Preferred Qualifications:
- 3+ years of managerial experience in a Learning and Development, Technical Training, program management, or operations role, implementing training programs.
- Driven proven successful training programs that improved employee performance and positively impacted the business's overall performance and effectiveness.
Skills, Licenses, and Certifications:
- Key knowledge of curriculum design and adult learning theories.
- Effectively manages content/training programs at low costs using agile methodology.
- Demonstrates exceptional technical skills with high proficiency in MS Office applications, Articulate 360, Adobe Captivate, or similar applications.
- Emphasis on continued growth and development for self and team through resources like ASTD, COPC.com, and Gartner Contact Center studies.
- Utilizes a variety of instructional strategies helpful for inspiring learning, including models, practice, and interactivity.
- Strong interpersonal skills; extremely affable and professional at all times.
- Action-oriented, results-driven, future-focused leader with a natural inclination for seeking opportunities that transform existing business models.
- Outstanding communication, presentation, and interpersonal skills, with the ability to handle complex subjects with ease and to communicate effectively with all levels, both verbally and written.
- Proven ability to collaborate and develop strong, functional relationships at all levels, both internally and externally.
Career Growth Opportunities and Learning Benefits
At American Airlines, we are committed to providing our employees with opportunities for growth, development, and learning. As a Senior Manager for Educational Planning and Development, you will have access to a range of training programs, workshops, and conferences that will help you develop your skills and knowledge in instructional design, learning and development, and leadership. You will also have the opportunity to work with a talented team of professionals who are passionate about learning and development, and to contribute to the development of innovative training programs that will help to drive the success of our business.
Work Environment and Company Culture
At American Airlines, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and respectful. Our 20+ Employee Business Resource Groups are centered on connecting our employees to our customers, suppliers, communities, and investors, helping employees to reach their full potential and establishing an inclusive workplace to address and exceed the needs of our diverse world.
Compensation, Perks, and Benefits
As a Senior Manager for Educational Planning and Development at American Airlines, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary of $27/hour.
- Medical benefits, including health, dental, prescription, and vision coverage.
- Wellness programs, including virtual doctor visits, flexible spending accounts, and more.
- 401(k) program, with employer contributions available after one year.
- Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Conclusion
If you are a motivated and experienced professional who is passionate about learning and development, we encourage you to apply for this exciting opportunity to join our team as a Senior Manager for Educational Planning and Development. With a competitive salary, comprehensive benefits, and a supportive and inclusive work environment, this is a chance to take your career to the next level and make a real difference in the lives of our employees and customers. So why wait? Apply today and join our American Airlines family!
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