Introduction to arenaflex and the Role
arenaflex is a leading innovator in customer service, dedicated to providing exceptional experiences through continuous learning and development. Our arenaflex Business Customer Service (ABCS) Learning Delivery team is seeking a highly skilled and innovative Senior Learning Specialist to lead and support a team of up to 30 Customer Support Associates. As a Senior Learning Specialist at arenaflex, you will play a crucial role in creating an optimal adult learning environment that fosters long-term success and encourages exceptional performance.
Key Responsibilities and Expectations
The primary focus of this role is to deliver an exceptional training experience, utilizing diverse modalities such as self-directed, instructor-led, virtual, and experiential learning. As a Senior Learning Specialist, you will be responsible for coaching, developing, and managing the performance and engagement of your team members. Your expertise in using quantitative and qualitative data to identify training and coaching needs will enable you to drive initiatives and programs that continuously improve the training experience.
- Supervise structured learning metrics and oversee results for the assigned territory and region.
- Manage live performance metrics end-to-end for the assigned territory.
- Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches.
- Maintain data and analysis through reports on Excel (as per business requirements).
- Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
- Partner with operational stakeholders as a key point of contact for the Learning Experience team.
- Identify and certify learning coaches.
- Lead individual improvement projects to enhance business performance.
- Drive quality and learning metrics.
- Conduct chime sessions and classroom sessions for stakeholders.
Essential Qualifications
To be successful in this role, you should possess:
- 2+ years of experience in training delivery roles.
- 1 year of experience in customer service or customer service-related work experience.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
- Highly accurate and fluent in Japanese and English, with excellent spoken and written accuracy and fluency.
- Flexibility to work within a 24/7 x 365 days global team across a variety of time zones.
- Knowledge of adult learning, content design, and facilitation.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience as a trainer, corporate training specialist, or related position.
- Project management skills with the ability to supervise multiple projects.
- Strong ability to multi-task and prioritize tasks effectively.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a range of training and development opportunities, including:
- Continuous learning and professional development programs.
- Opportunities to work on diverse projects and initiatives.
- Collaboration with a global team of experts in customer service and training.
- Recognition and rewards for outstanding performance and contributions.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, inclusivity, and employee well-being. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer experiences. As a Senior Learning Specialist, you will be part of a talented team of professionals who are passionate about learning and development.
Our company culture is built on a set of core values that include:
- Customer obsession: We are dedicated to delivering exceptional customer experiences.
- Ownership: We take ownership of our work and are accountable for our actions.
- Invent and simplify: We are always looking for ways to innovate and simplify our processes.
- Are right, a lot: We strive to make informed decisions and take calculated risks.
- Learn and be curious: We are committed to continuous learning and development.
- Hire and develop the best: We attract and retain top talent and invest in their growth and development.
- Insist on the highest standards: We set high standards for ourselves and our team members.
- Think big: We are ambitious and think big, with a focus on delivering long-term success.
- Frugality: We are frugal and efficient in our operations, with a focus on delivering value to our customers.
- Earn trust: We earn the trust of our customers, employees, and stakeholders through our actions and behaviors.
- Diversity and inclusion: We value diversity and inclusivity, with a focus on creating a workplace where everyone feels valued and respected.
- Long-term thinking: We take a long-term view, with a focus on delivering sustainable growth and success.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package, including a range of perks and benefits, such as:
- Competitive salary and bonus structure.
- Comprehensive health and wellness programs.
- Retirement savings plan and matching contributions.
- Paid time off and flexible work arrangements.
- Opportunities for professional development and growth.
- Recognition and rewards for outstanding performance and contributions.
Conclusion
If you are a motivated and innovative learning professional looking for a new challenge, we encourage you to apply for the Senior Learning Specialist role at arenaflex. As a member of our team, you will have the opportunity to make a real impact on our customers and employees, while developing your skills and expertise in a dynamic and supportive environment. Don't miss out on this exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences.
Apply now to become a part of our talented team of learning professionals and take the first step towards a rewarding and challenging career at arenaflex.
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