Are you a customer service enthusiast looking for a seasonal part-time opportunity to showcase your skills and make a lasting impact? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis, working remotely from the comfort of your own home.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our mission is to create a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. We believe in living and working with purpose, caring about others, acting with integrity, communicating with transparency, and not taking ourselves too seriously.
**Job Highlights**
* **Start Date:** Immediate openings available
* **Location:** Remote (work from home)
* **Compensation:** A competitive salary
* **Position:** Seasonal Customer Service Representative Part-time
* **Duration:** October 2024 through January 2025
* **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours
**Job Description**
As a Seasonal Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our valued clients and members. Your primary responsibilities will include:
* **Answering and tracking telephone calls** within established department standards
* **Tracking all existing member calls** within the IKA database, ensuring that documentation is concise and factual
* **Fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)**
* **Answering "entry level" claims inquiries**
* **Taking "Over the Counter" (OTC) orders for products and diabetic supplies**
* **Understanding and processing "entry level" enrollment and disenrollment procedures**
* **Entering prospective members into our software database**
* **Maintaining appropriate current source documents and reference documents**
* **Interacting professionally with other employees, customers, and suppliers**
* **Working effectively as a team contributor on all assignments**
* **Working independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations**
**Customer Service**
* **Responsible for driving the arenaflex culture through values and customer service standards**
* **Accountable for outstanding customer service to all external and internal contacts**
* **Develops and maintains positive relationships through effective and timely communication**
* **Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner**
**Education, Experience, and Required Skills**
* **Ability to read and interpret documents and calculate figures and amounts**
* **Strong typing skills (40-60WPM)**
* **Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience**
* **Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers**
* **Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism**
* **Ability to toggle between different systems to gather information and provide updates**
* **Excellent oral and written communication skills including good grammar, voice and diction**
* **Proficient in MS Office including basic computer and keyboarding skills**
* **Excellent customer service skills (friendly, courteous, and helpful)**
* **High school diploma or general education degree (GED) required**
* **Minimum of six months to one-year related experience required**
* **An equivalent combination of education, training, and experience**
**What We Offer**
* **Competitive salary**
* **Opportunity to work remotely from the comfort of your own home**
* **Flexible scheduling to accommodate your needs**
* **Opportunity to develop new skills and gain experience in a dynamic environment**
* **Access to opportunities for regular full-time roles when they become available**
* **Eligibility for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again**
**How to Apply**
If you are a motivated and customer-focused individual looking for a seasonal part-time opportunity to make a significant impact, apply now! arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Seize this opportunity to take the first step towards a rewarding new role and join our team today!