Join the World's Leading International Premium Cruise Line and Tour Company
Princess Cruises, a renowned name in the cruising industry, is expanding its team and has an exciting opportunity for an experienced Sales Coach to join its Cruise Vacation Planning department. As a Sales Coach, you will play a pivotal role in driving sales, motivating, and developing a team of Cruise Vacation Planners to meet and exceed departmental targets. This is a 100% remote US opportunity, offering the flexibility to work from anywhere while being part of a dynamic team that is shaping the future of cruise vacations.
About Princess Cruises and the Role
With parent company Carnival Corporation, Princess Cruises has introduced Medallion Class Vacations, an award-winning innovation that offers the fastest way to an effortless, personalized vacation. As a Sales Coach, Cruise Vacation Planning, you will be responsible for understanding key aspects of the role, coordinating with sales leadership and management, conducting regular team meetings, monitoring agent performance, and maintaining accountability and feedback channels. You will also evaluate and report performance, plan and implement sales strategies, and oversee hiring and training processes.
Key Responsibilities
- Acquire a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, and regulations, and thorough knowledge of promotions and campaigns.
- Work independently and directly with CVP Sales Leadership to establish and implement personalized goals, objectives, and action plans.
- Develop and lead weekly team meetings to review statistical insights, sales results, industry news, and disseminate information about new products, policies, and upcoming campaigns.
- Execute monthly side-by-side monitoring evaluations with each agent, ensuring alignment with company standards and individual performance goals.
- Systematically document monitoring checklists and summaries on the Accountability tracker on a weekly basis and foster channels for agent feedback.
- Produce quarterly outlines of the team's performance and growth and conduct performance reviews as directed by the Operations Manager.
- Create and execute detailed plans for both the coach and team to attain daily and monthly goals, including the development and implementation of contests, awards, and department themes.
- Oversee hiring and training processes, including interviewing potential new hires, assisting with onboarding, and developing, scheduling, and administering sales training for both new hires and existing staff.
Essential and Preferred Qualifications
To be successful in this role, you will need:
- A minimum of 4 years supervisory/lead experience directing and managing sales individuals or a team in a high-volume sales environment.
- Proven success as a sales representative as measured by level of sales performance against established goals and objectives.
- Experience in developing and reviewing performance reports and driving goals and expectations based on trends and observations.
- Strong personal computer skills and demonstrated proficiency with Microsoft Office software.
- Demonstrated leadership skills, including the ability and proven success influencing and motivating others.
- Innovative thinking and problem-solving skills.
- Strong verbal, interpersonal, and communication skills.
- Must be legally authorized to work in the United States.
Skills and Competencies Required for Success
To excel as a Sales Coach, Cruise Vacation Planning, you will need to possess:
- Strong leadership and motivational skills to drive sales performance and team growth.
- Excellent communication and interpersonal skills to effectively interact with the team, sales leadership, and management.
- Strategic thinking and problem-solving skills to develop and implement sales strategies and resolve process/system issues.
- Adaptability and flexibility to work in a fast-paced, dynamic environment with strict deadlines.
- Proficiency in Microsoft Office software and ability to grasp system logic.
Career Growth Opportunities and Learning Benefits
At Princess Cruises, you will have access to:
- Training and Professional Development opportunities to enhance your skills and knowledge.
- Tuition and Professional Certification Reimbursement to support your career growth.
- Rewards and Incentives to motivate and recognize your performance.
Work Environment and Company Culture
Princess Cruises is committed to:
- Compliance, environmental protection, and the health, safety, and well-being of its guests, employees, and the communities it serves.
- Fostering a culture of diversity, equity, and inclusion, where everyone is valued and respected.
As an equal-opportunity employer, Princess Cruises welcomes applications from qualified candidates without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Base Salary Range: $47,300.00 to $63,900.00.
- Cruise and Travel Privileges for you and your family.
- Health Benefits.
- 401(k) Employee Stock Purchase Plan.
- Training and Professional Development opportunities.
- Tuition and Professional Certification Reimbursement.
- Rewards and Incentives.
Conclusion
If you are a motivated and experienced sales professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as a Sales Coach, Cruise Vacation Planning with Princess Cruises. Join our team and be part of shaping the future of cruise vacations. Apply now and take the first step towards a fulfilling new career.
Apply Now