Introduction to arenaflex
At arenaflex, we value the contributions, management, and effect of each colleague, providing opportunities for everyone to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with maximum integrity, in an environment where each person is seen, heard, and feels like they belong. With a strong focus on customer satisfaction, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a leader in our industry.
About the Role
We are seeking a highly skilled and experienced data entry and live chat specialist to join our team at arenaflex. As a key member of our crew, you will be responsible for assisting in the transformation and innovation of our end-to-end voice of the customer method. This includes helping to improve and maintain our new voice of the customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the agile crew in technology to drive success.
Key Responsibilities
- Work closely with the utility teams to outline, frame, and capture business needs
- Develop knowledge of voice of the customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve quality and efficiency
- Position entails working closely with partners from GSN and AET to prioritize, define, increase, and test the data for various use cases as part of the VOC end-to-end technique
Essential Qualifications
To be successful in this role, you should have:
- Hands-on development experience on Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working with big data ecosystems and transformational technologies
- Knowledge of data modeling and data architecture principles
- Experience with automation tools and testing frameworks
- Strong understanding of customer satisfaction and voice of the customer methods
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
- Strong technical skills in data analysis, data modeling, and data architecture
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Ability to learn quickly and adapt to new technologies and processes
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. We offer a range of career growth opportunities and learning benefits, including:
- Career development and education opportunities
- Training and mentorship programs
- Opportunities to work on complex and challenging projects
- Collaboration with experienced professionals in the industry
Work Environment and Company Culture
At arenaflex, we prioritize the well-being and happiness of our colleagues. We offer a range of benefits and perks, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that can help you achieve your professional goals and improve your overall well-being. Join our team and be part of a dynamic and innovative organization that values its colleagues and prioritizes customer satisfaction.
Apply Now
Apply Now