Introduction to Blithequark
At blithequark, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact and driving innovation. Our company culture is built on a foundation of respect, empathy, and inclusivity, where everyone has the opportunity to grow and thrive.
About the Role
We are seeking an experienced Remote Data Entry and Live Chat Specialist to join our team at blithequark. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the design and programming of customer experience surveys. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this is an exciting opportunity to make a real impact on our customer experience.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive innovation and transformation
- Define, frame, and capture business needs with the application teams
- Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through extensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve quality and efficiency
Essential Qualifications
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven projects for a span of no less than 3+ years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
Preferred Qualifications
- Experience working with big data platforms and tools
- Knowledge of data modeling and data architecture
- Experience with automation tools and scripting languages
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities to work on exciting projects. Our goal is to help you achieve your career goals and reach your full potential.
Work Environment and Company Culture
Our work environment is dynamic, inclusive, and supportive. We believe in fostering a culture of respect, empathy, and inclusivity, where everyone feels valued and supported. We offer a range of benefits and perks, including flexible working arrangements, generous paid parental leave policies, and access to on-site health facilities and counseling services.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive salary, comprehensive benefits, and a supportive work environment, this is a great chance to take your career to the next level and make a real impact on our customer experience. Apply now to join our team and be part of a dynamic and inclusive company culture that values and supports its colleagues.
Apply Now