Welcome to blithequark
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and compassionate Provider Customer Service Call and Chat Representative to join our team in New Mexico. As a remote worker, you will have the flexibility to work from home and take on challenging tasks while making a positive impact on the lives of millions of people. In this role, you will be responsible for providing exceptional support to healthcare providers, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
Key Responsibilities
- Serve as an advocate for providers by demonstrating accountability and ownership to resolve issues
- Provide service to providers in a multi-channel environment, including call and concurrent chat
- Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of providers, answering questions and resolving issues in a timely and efficient manner
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls and messages
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers
- Utilize strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent work experience
- Must be 18 years of age or older
- 1 year of customer service experience with analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at a speed of 35-40 words per minute with an accuracy of 90%
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday to Friday, with occasional overtime, weekends, and holidays as needed
Preferred Qualifications
- Experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements
To be eligible for this remote work opportunity, you must:
- Reside within the state of New Mexico
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable high-speed internet connection or leverage an existing high-speed internet service
- Be able to keep all company-sensitive documents secure (if applicable)
Soft Skills and Competencies
To excel in this role, you will need to possess the following soft skills and competencies:
- Ability to multitask, including typing in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional intelligence and empathy
- Active listening and comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience with consistently achieving quality and productivity standards
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to:
- 10 weeks of paid on-the-job training
- Ongoing coaching and feedback to help you succeed in your role
- Opportunities for career advancement and professional growth
- A supportive and inclusive work environment that values diversity and promotes equal employment opportunities
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. You will be part of a team that:
- Values diversity and promotes equal employment opportunities
- Is committed to mitigating our impact on the environment and enabling and delivering equitable care
- Believes in the importance of work-life balance and offers flexible scheduling options
- Provides a supportive and collaborative work environment that encourages open communication and teamwork
Compensation and Benefits
We offer a competitive compensation package, including:
- A comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching and retirement savings options
- Paid time off and holidays
- Opportunities for professional growth and development
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. Join our team at blithequark and start doing your life's best work. Apply now and take the first step towards a rewarding and challenging career in healthcare customer service.
Apply Now