Are you passionate about making a meaningful impact in the lives of educators and learners? Do you have a strong background in K-12 math education and a desire to drive student growth? We're seeking an experienced Project Manager/Customer Success Specialist to join our innovative team at arenaflex, where we're dedicated to building meaningful relationships with educators and learners. As a key member of our team, you'll have the unique opportunity to touch lives across the world and experience the difference your hard work makes.
**About arenaflex**
arenaflex is a leading provider of professional learning services and solutions for educators and learners. With over 30 years of research and analytics, our innovative platforms empower educators with the flexibility to structure their courses based on their goals and surface insights into class-level and student-level progress. Our solutions, including McGraw Hill Reveal Math Core Curriculum, ALEKS web-based Math solutions, and McGraw Hill Plus, are designed to help learners achieve mastery and provide educators with the support they need to succeed.
**Position Overview**
As an Experienced Project Manager/Customer Success Specialist for Math Education Solutions, you'll be responsible for developing and maintaining relationships with educators and learners, providing professional learning support, and ensuring the successful implementation of our solutions. You'll work closely with school and district leaders to develop implementation plans, provide coaching and support, and monitor program usage. Your expertise in K-12 math education, standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience will be invaluable in driving student growth and educator success.
**Key Responsibilities**
* Develop and maintain relationships with educators and learners, including school and district leaders, to ensure successful implementation of our solutions
* Collaborate with school and district leaders to develop implementation plans, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines
* Provide professional learning support, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel
* Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices
* Coordinate district-wide initiatives, build internal district capacity, and scale for student growth
* Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs
* Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments
* Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables
**Essential Qualifications**
* 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience
* Experience serving as a building or district level math coach is highly desired
* Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred)
* Ability and willingness to work within district offices, school buildings, and classrooms 3-4 days a week
* Extraordinary desire to learn and innate drive to help others
* Exceptional written and oral communication skills
* Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities
* Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement
**Preferred Qualifications**
* Experience working with McGraw Hill solutions, including Reveal Math Core Curriculum, ALEKS web-based Math solutions, and McGraw Hill Plus
* Familiarity with data analysis and reporting tools
* Experience with project management software and tools
* Strong analytical and problem-solving skills
**What We Offer**
* Competitive salary range: $55,000 - $90,000 annually (prorated based on 11 working months)
* Annual bonus plan
* Full range of medical and/or other benefits, depending on the position offered
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
**How to Apply**
If you're passionate about making a meaningful impact in the lives of educators and learners, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**About arenaflex's Commitment to Diversity and Inclusion**
arenaflex is an equal opportunity employer and is committed to celebrating and supporting the differences that make us each unique. We will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance, or veteran status. We are proud to be an equal opportunity and affirmative action employer and will provide reasonable accommodation to qualified individuals with disabilities.
**Note**
arenaflex uses an automated employment decision tool (AEDT) to assist in the screening process. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.