At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities. As a pivotal Phone and Chat Specialist, you'll play a critical role in driving success by navigating online to verify nurses' credentials, following up with written messages, and handling follow-up phone calls. If you're a motivated individual with a strong skillset and a passion for customer service, we encourage you to apply now!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team is dedicated to delivering exceptional results and making a meaningful impact on the lives of our clients and customers. As a Phone and Chat Specialist, you'll be part of a dynamic team that's passionate about excellence and committed to excellence.
**Key Responsibilities**
As a Phone and Chat Specialist, you'll be responsible for:
* Managing large amounts of inbound or outbound calls in a timely manner
* Managing multiple chat channels at one time
* Following communication "scripts" when handling different topics
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources provided to accurately handle the call
* Performing Data Entry and Customer Service skills
* Being able to navigate online efficiently
* Working requests/records received for those requesting to sign up for a shift
* Identifying customers' needs, researching to see if request has credentials needed
* Skillfully changing from one task to another without loss of efficiency or composure
* Being available at your desk, maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Essential Qualifications**
To be successful in this role, you'll need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Experience working in a fast-paced call center environment
* Proficiency in CRM software and data entry systems
* Strong problem-solving and analytical skills
* Ability to work in a team environment and provide support to colleagues
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in CRM software and data entry systems
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone and Chat Specialist, you'll have opportunities to:
* Develop your skills and knowledge through ongoing training and development programs
* Take on new challenges and responsibilities as you grow and develop in your role
* Collaborate with a dynamic team of professionals who are passionate about excellence
* Enjoy a competitive salary and benefits package, including paid training and opportunities for advancement
**Work Environment and Company Culture**
As a hybrid remote work opportunity, you'll have the flexibility to work from home or our remote office. Our team is passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing a safe and supportive space for our employees to grow and thrive.
**Compensation, Perks, and Benefits**
As a Phone and Chat Specialist, you'll enjoy:
* Starting pay of $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time 40 hours
* Equipment Provided: Option-Equipment will be shipped to you for full-time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
**Hardware/Software Requirements**
To ensure success in this role, you'll need to meet the following hardware and software requirements:
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
**Ready to Apply?**
If you're a motivated individual with a strong skillset and a passion for customer service, we encourage you to apply now! We're excited to review your application and look forward to hearing from you.