Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at arenaflex as a Patient Care Customer Service Representative in our After Hours Call Center. As a key member of our REMOTE team, you will play a vital role in ensuring the seamless delivery of medical equipment and supplies to patients across the country.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care through hundreds of locations across 45 states. At arenaflex, we are committed to making a positive impact on the lives of our patients and their families.
**Overview and Responsibilities**
As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work closely with our team to ensure that patients receive the medical equipment and supplies they need to manage their health and treatment at home.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Effective communication skills in English, both oral and written
* Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology knowledge
* Multi-tasking and attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies:**
* Effective communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Medical terminology knowledge
* Familiarity with Microsoft applications, including Word and Excel
* Ability to navigate the internet and use email transmission and communication
**Work Environment and Company Culture:**
As a REMOTE employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing exceptional customer service and ensuring that patients receive the medical equipment and supplies they need to manage their health and treatment at home. We value diversity, equity, and inclusion and are committed to creating a workplace culture that is inclusive and respectful of all employees.
**Compensation and Benefits:**
* Starting pay rate: $15 per hour
* Quarterly bonus opportunity
* 100% REMOTE work from home day one of employment
* Must live in the US and live within 60 miles of any arenaflex location
* Part-time and full-time opportunities available
* Generous paid time off and paid holidays
* 401(k) plan
* Medical, dental, and vision insurance
* Life insurance and disability insurance
* Bonus and incentive opportunities (non-exempt and exempt)
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. We offer training and development programs to help you advance in your career and achieve your goals. Our team is dedicated to supporting each other and providing a positive and inclusive work environment.
**How to Apply:**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex and look forward to reviewing your application.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive and respectful of all employees. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**DRUG-FREE WORKPLACE:**
arenaflex is a drug-free workplace and requires all employees to comply with our drug-free workplace policy.
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