Join Our Dynamic Team as a Part-Time Secretary/Dispatcher
Be part of a supportive and forward-thinking team at Atlanta City Appliance Repair, Inc., a leading provider of appliance repair services in the Atlanta area! We're seeking a highly organized and customer-focused individual to fill a part-time secretary/dispatcher role, working remotely from the comfort of your own home. As a key member of our team, you'll play a vital role in ensuring seamless communication with our clients, scheduling repairs, and providing top-notch customer service.
About Our Company and Industry
Atlanta City Appliance Repair, Inc. is a reputable and customer-centric appliance repair company serving the Atlanta metropolitan area. Our team of skilled technicians and dedicated staff are committed to providing prompt, reliable, and affordable repair services for a wide range of appliances. We're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients.
Job Summary
We're looking for a part-time secretary/dispatcher to join our team, working from home on a part-time schedule: Monday-Friday, 2pm-7pm, and Saturday, 9am-1pm (12pm). As a dispatcher/receptionist, you'll be responsible for answering and making phone calls, sending emails and invoices, and scheduling repairs for our clients. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you!
Key Responsibilities:
- Answer and make phone calls in a polite and timely manner, representing Atlanta City Appliance Repair, Inc. with professionalism and courtesy.
- Schedule repairs for clients via phone, email, and other communication channels.
- Send invoices and other relevant documents to clients in a timely and efficient manner.
- Utilize computer software, including MS Office (Word, Excel), to complete data input, filing, and projects as needed.
- Develop and maintain excellent customer service skills, providing solutions and resolving issues promptly.
- Collaborate with technicians and other team members to ensure seamless communication and efficient scheduling.
- Maintain accurate records and files, both physical and digital.
Requirements and Qualifications:
Essential Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in an office or dispatch environment, preferably in the appliance repair industry.
- Excellent written and verbal communication skills, with the ability to effectively interact with clients and team members.
- Computer savvy, with proficiency in MS Office (Word, Excel) and ability to learn new software platforms.
- Reliable internet connection, computer/laptop, and earpiece or earphones for phone communication.
- Organized and multi-task oriented, with ability to prioritize tasks and manage time effectively.
- Fluent English; Russian language proficiency a plus, but not required.
Preferred Qualifications:
- Experience with dispatching software and systems.
- Knowledge of the appliance industry and Atlanta area zip codes.
- Certification in customer service or related field.
What We Offer:
Competitive Compensation and Benefits:
- Starting pay of $15 per hour, with opportunities for growth and pay increases based on excellent customer service, skill level, and can-do attitude.
- Part-time schedule with flexible hours, allowing for work-life balance.
- Remote work opportunity, with the ability to work from home.
- Opportunities for professional growth and development in a dynamic and supportive team environment.
Why Join Our Team?
At Atlanta City Appliance Repair, Inc., we're committed to providing exceptional customer experiences and building a positive, inclusive work environment. As a part-time secretary/dispatcher, you'll have the opportunity to:
- Develop valuable skills and expertise in customer service, dispatching, and communication.
- Work with a talented and dedicated team of professionals who share a passion for delivering exceptional service.
- Enjoy a flexible and remote work arrangement, with the ability to work from home.
- Contribute to the growth and success of a reputable and customer-centric appliance repair company.
How to Apply:
If you're a motivated and customer-focused individual looking for a part-time opportunity with a dynamic team, we encourage you to apply! Please send your resume to [email protected]. We look forward to hearing from you and discussing this exciting opportunity further.
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team!
Apply Now