At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading provider of live event tickets, we're seeking a highly skilled and enthusiastic Email/Chat/Phone Specialist to join our team. This part-time remote position offers an immediate start for the right candidate, with a competitive salary package and opportunities for growth and development.
**The Opportunity:**
As an Email/Chat/Phone Specialist at arenaflex, you'll be at the forefront of delivering exceptional customer experiences. You'll engage with hundreds of customers daily, providing proactive, friendly, and high-quality service to ensure our fans get the right seats at the right price. This role requires a strong and diverse skillset, with a passion for live events and a drive to contribute to our culture and growth.
**Key Responsibilities:**
* Handle customer contacts, promptly and professionally, via phone, email, and live chat
* Answer questions about purchases, orders, inventory, and upcoming events
* Support customers proactively, utilizing internal and external technology to manage order fulfillment
* Be a team player, contributing to our culture and growth, and creating memorable experiences with customers who share our love for live events
* Utilize internal and external technology to manage order fulfillment and provide exceptional customer service
**How Your Role Contributes to the Success of arenaflex:**
* Provide exceptional customer service, ensuring our customers have a positive experience with our brand
* Utilize internal and external technology to manage order fulfillment, ensuring timely and accurate delivery of tickets
* Contribute to our culture and growth, driving team efficiencies and advancing business objectives
* Develop and maintain relationships with customers, providing personalized support and solutions to their needs
**Role Expectations and Progression:**
* **30 days in:** Complete new hire orientation, gaining the resources needed to be successful; learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers; acclimate to team and company norms, business objectives, and arenaflex values; gain access to and familiarize yourself with our accounts and internal systems; shadow teammates and document what you've learned from observing and listening to their emails and calls
* **90 days in:** Perform core responsibilities comfortably on your own; maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives; contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies; understand service level expectations, KPIs, and other metrics to watch for
* **180 days in:** Apply methods to execute individual tasks that positively impact the team; play an active role in continued learnings to advance skill sets necessary for team goals; handle front-line customer escalations and follow-ups; feel empowered to participate in extracurricular projects that contribute to the success of the organization
**What You'll Bring:**
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Schedule:**
* 1:30pm-10:00pm Monday/Tuesday off
* Hybrid schedule with 3 days in office and 2 days remote following training
* Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm
**Compensation and Benefits:**
* $40,000 base salary with bi-annual bonuses and equity
* Training is fully paid
* Competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; hybrid working model; and a variety of additional workplace perks
**Why Join arenaflex?**
* Arenaflex is a leading provider of live event tickets, with a passion for creating unforgettable experiences for our customers
* We offer a competitive salary package, with opportunities for growth and development
* Our team is passionate about live events and dedicated to delivering exceptional customer experiences
* We prioritize work-life balance, with flexible scheduling and a hybrid working model
* We offer a range of benefits, including competitive compensation, bonus incentives, and equity for all employees
**Don't Hesitate, Apply!**
If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!