Experienced Part-Time Evening Registration Representative – Delivering Exceptional Patient Care and Administrative Support in a Dynamic Healthcare Environment

Introduction to UMass Memorial Health

UMass Memorial Health is the premier health system of Central Massachusetts, renowned for its exceptional patient care, academic excellence, and leading-edge research. As a non-profit health system, we are committed to providing high-quality, patient-centered care to our community. With over 16,000 employees working together as one health system, we are dedicated to making a positive impact on the lives of our patients, their families, and our community. Our mission is to provide compassionate, innovative, and effective care, and we are seeking a talented and compassionate Registration Representative to join our team.

Job Overview

We are seeking an experienced and skilled Registration Representative to join our team on a part-time basis, working 16 hours per week, including every Friday and every other weekend. As a Registration Representative, you will play a critical role in delivering exceptional customer service and administrative support to our patients and their families. You will be responsible for accurately collecting and entering patient demographic and financial information, obtaining signatures and scanning documents, and ensuring that all registration types are completed efficiently and effectively.

Key Responsibilities

• Provide exceptional customer service skills and knowledge, including service recovery, to ensure that patients and their families have a positive experience.
• Accurately collect and enter all patient demographic and financial information for all registration types, including obtaining signatures, scanning documents, and obtaining ABN's/IMM's when applicable.
• Routinely use reference materials necessary to ensure proper course of action and seek guidance when appropriate.
• Follow downtime procedures as established and proactively work on downtime tasks, including data entry, insurance management, and maintaining a neat and organized work environment.
• Cross-train in other areas, including on-unit in-person consent capture, to ensure that patients receive seamless and efficient care.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications

• High school graduate or GED required.
• Customer service experience required, with a strong focus on delivering exceptional patient care and administrative support.
• Ability to receive on-the-job training under close supervision and adapt to new systems and processes.

Preferred Qualifications

• Previous clerical and Meditech experience desirable, but not required.
• A good understanding of medical terminology helpful, but not essential.
• Equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
• Strong attention to detail and ability to accurately collect and enter patient demographic and financial information.
• Ability to work in a fast-paced environment and prioritize tasks effectively to ensure that patients receive timely and efficient care.
• Strong problem-solving skills and ability to think critically and make sound decisions.
• Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.

Career Growth and Development

At UMass Memorial Health, we are committed to supporting the career growth and development of our employees. As a Registration Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship, and career advancement opportunities. We are dedicated to helping our employees achieve their career goals and providing them with the skills and knowledge they need to succeed in their roles.

Work Environment and Company Culture

UMass Memorial Health is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful work environment that reflects the values of our organization, including our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. As an employee of UMass Memorial Health, you will be part of a team that is dedicated to making a positive impact on the lives of our patients, their families, and our community.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including health, dental, and vision insurance, retirement savings, and paid time off. We also offer a range of perks and discounts, including employee discounts, fitness classes, and wellness programs. As a part-time employee, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off.

Conclusion

If you are a compassionate and skilled Registration Representative who is passionate about delivering exceptional patient care and administrative support, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to make a positive impact on the lives of our patients, their families, and our community. Don't miss out on this exciting role – apply now and take the first step towards a rewarding and challenging career with UMass Memorial Health.

Apply now and join our team of dedicated and compassionate caregivers who are making a difference in the lives of our patients and their families.

Apply Now