Join the Team at Workwarp and Elevate the Shoe Shopping Experience!
At Workwarp, we're passionate about delivering outstanding customer experiences and building a community of shoe enthusiasts. As a leader in the retail industry, we're committed to providing top-notch service, products, and opportunities for growth. Our DSW (Designer Shoe Warehouse) stores are the perfect place for individuals who are enthusiastic about shoes, customer service, and being part of a dynamic team. We're currently seeking a part-time Store Associate to join our team and help us deliver exceptional experiences to our customers.
About Us
At Workwarp, we value our employees and strive to create a work environment that's engaging, supportive, and fun. Our company culture is built around four core values:
- We Love What We Do - We believe in bringing positive energy and enthusiasm to everything we do.
- We Own What We Do - We take ownership of our actions, give and receive feedback openly, and embrace change as opportunities for growth.
- We Do What's Right - We model high standards of honesty and integrity in everything we do.
- We Belong - We value unique experiences and encourage different perspectives.
Job Summary
As a DSW Store Associate, you'll be the face of our brand, providing exceptional customer service, and ensuring a seamless shopping experience for our customers. You'll be responsible for a variety of tasks, including salesfloor and warehouse functions, customer transactions, and maintaining a clean and organized store environment. If you're a team player, passionate about customer service, and enjoy working in a fast-paced retail environment, we want to hear from you!
Key Responsibilities
Customer Experience
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW Loyalty program and enroll new members.
- Answer questions regarding products and complete customer transactions through either in-store sales or digital orders.
Store Maintenance and Organization
- Maintain a neat, clean, and safe environment for our internal and external customers.
- Clear trash from the aisles, cash wrap, and stockroom, return shoes back to their location according to DSW standards, clean the associate breakroom and public restrooms, vacuum, clean mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Fulfillment and Digital Services
- Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
- Use company tools to search product availability to order for the customer (e.g., iPhone, Register).
- Perform other duties as assigned by the management team.
Customer Transactions and Accuracy
- Complete customer transactions while following DSW's policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Requirements and Qualifications
Essential Qualifications
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time-bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Preferred Qualifications
- Previous retail experience is an asset, but not required.
- Experience with inventory management, customer service, or sales is an advantage.
What We Offer
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Opportunities for career growth and development.
- Comprehensive training programs to ensure your success.
- A dynamic and supportive work environment.
- Discounts on products and services.
- Flexible scheduling and part-time opportunities.
Career Growth and Learning Benefits
At Workwarp, we're committed to helping our employees grow and develop their skills. We offer:
- Regular training and development programs.
- Opportunities for advancement and career growth.
- Cross-functional training to help you develop new skills.
Work Environment and Culture
Our DSW stores are fast-paced and dynamic environments where teamwork, collaboration, and creativity thrive. We strive to create a work environment that's engaging, supportive, and fun. Our employees are our greatest asset, and we're committed to providing a workplace culture that values diversity, inclusivity, and respect.
How to Apply
If you're passionate about delivering exceptional customer experiences, working in a dynamic retail environment, and being part of a team that's dedicated to excellence, we want to hear from you! Apply now to join our team as a part-time DSW Store Associate and help us elevate the shoe shopping experience!
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