Experienced Part-Time Data Entry and Ordering Processing Specialist for Customer Service Team at blithequark

Introduction to blithequark and the Role

At blithequark, we are committed to delivering exceptional customer experiences through our dedicated customer service team. As a key member of our ordering processing support team, you will play a vital role in managing spare parts sales orders, collaborating with internal and external customers, and ensuring seamless order delivery. If you have a passion for providing top-notch service and are detail-oriented with excellent data entry skills, we invite you to join our dynamic team as a Part-Time Data Entry and Ordering Processing Specialist.

Job Overview

This part-time role is based at blithequark's location in Outtoday, offering a competitive hourly compensation of $25.00 - $28.00. As a part-time team member, you will contribute to our customer service department's success by servicing spare parts sales order management, working closely with customers and internal stakeholders, and managing orders through to delivery. Your expertise in data entry and order processing will be essential in driving our customer satisfaction goals.

Key Responsibilities

• Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions related to domestic and international order processing, ensuring timely and accurate resolution of customer inquiries.
• Process orders for materials for both domestic and international requests, adhering to blithequark's policies and practices, and coordinate activities such as order entry, acknowledgement, revision, and preparation of shipping documents.
• Receive customer requests, prepare documents and trouble tickets related to processing returns (RMA), servicing, and exchanges, and update databases with the status of returned materials and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules, ensuring that all stakeholders are informed and up-to-date.
• Ensure service information is accessible by sorting and filing documents/forms, handle requests for additional company materials, and maintain records of returns, schedule changes, product enhancements or changes, and product pricing.
• Resolve return credit problems, coordinate the transfer of consigned material, and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To be successful in this role, you will need:

• Direct customer support experience, including administrative experience, with a strong focus on providing exceptional customer service.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint, with experience in HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• An Associate degree or equivalent, with 1-3 years of related experience in data entry, order processing, or a similar field.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a fast-paced customer service environment, with a proven track record of meeting deadlines and achieving customer satisfaction goals.
• Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and improve processes.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders, customers, and external partners.
• Ability to work in a team environment, with a focus on collaboration, adaptability, and continuous learning.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong attention to detail, with excellent data entry skills and accuracy.
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and achieving customer satisfaction goals.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders, customers, and external partners.
• Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and improve processes.
• Ability to work in a team environment, with a focus on collaboration, adaptability, and continuous learning.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Part-Time Data Entry and Ordering Processing Specialist, you will have access to:

• Ongoing training and development opportunities, to enhance your skills and knowledge in data entry, order processing, and customer service.
• Career advancement opportunities, with the potential to move into full-time or leadership roles within the company.
• A collaborative and dynamic work environment, with a focus on teamwork, innovation, and continuous improvement.
• Recognition and reward programs, to acknowledge and reward your contributions to the team and the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a team member, you can expect:

• A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
• A dynamic and innovative workplace, with a commitment to continuous improvement and excellence.
• A range of employee benefits and perks, including flexible working arrangements, employee recognition programs, and social events.
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for all team members.

Compensation, Perks, and Benefits

As a Part-Time Data Entry and Ordering Processing Specialist at blithequark, you will be eligible for:

• A competitive hourly compensation of $25.00 - $28.00.
• A range of employee benefits, including 401k, 401K Matching, Paid Time Off, Sick Time, and a generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability benefits, to support your well-being and financial security.
• A range of perks and discounts, including employee recognition programs, social events, and flexible working arrangements.

Conclusion

If you are a motivated and detail-oriented individual, with a passion for providing exceptional customer service and a strong background in data entry and order processing, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Part-Time Data Entry and Ordering Processing Specialist, you will play a vital role in driving our customer satisfaction goals and contributing to the success of our customer service team. Apply now to take the first step in your career with blithequark and discover a workplace that is dedicated to your growth, development, and well-being.

Apply Now