Introduction to arenaflex
At arenaflex, we're driven by our mission to deliver a better world. As a global team of over 50,000 professionals, we're passionate about improving people's lives and communities through our work in infrastructure consulting. Whether it's enhancing transportation systems, providing access to clean water, or transforming urban landscapes, our projects have a tangible impact on the world. With accelerating infrastructure investment worldwide, our services are in high demand, making it an exciting time to join our team.
About the Role
We're seeking a highly skilled and customer-focused Part-Time Customer Support Specialist to join our team. As a key member of our customer service team, you will provide individualized, customized, and detailed support to commuters and stakeholders, ensuring an exceptional customer experience. This is a unique opportunity to work on a high-impact project, managing the statewide transportation demand management program and customer service for rail services in Connecticut.
Key Responsibilities
- Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders.
- Develop familiarity with transportation services in Connecticut, including schedules, routes, and service alerts.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information and respond to customer inquiries.
- Use Live Chat programs to respond to customer inquiries online and monitor multiple email accounts to provide written responses to inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels, ensuring customers are informed and up-to-date.
- Create and provide customized commute plans based on individual travel needs, demonstrating a customer-centric approach.
- Conduct outbound follow-up calls to provide a second level of customer service, when appropriate, and perform administrative tasks to support outreach and marketing teams.
- Communicate with transportation providers to gather and update route and schedule services, ensuring accurate and reliable information.
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks, demonstrating technical proficiency and adaptability.
Qualifications and Requirements
To be successful in this role, you should have:
- A high school diploma or equivalent, plus two years of experience or demonstrated equivalency of experience and/or education.
- Previous customer service experience, preferably in a transportation or related field, with a strong focus on delivering exceptional customer experiences.
- Experience using Microsoft Office or G Suite products, with the ability to quickly learn new software and systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including customers, transportation providers, and internal teams.
- A strong attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- A customer-centric approach, with a passion for delivering exceptional customer experiences and resolving issues in a timely and professional manner.
Preferred Qualifications
- Previous experience working in a transportation or related field, with knowledge of transportation systems and services.
- Experience working in a call center or customer service environment, with a strong understanding of customer service principles and practices.
- Technical skills, including proficiency in CMS and other computer programs, with the ability to quickly learn new software and systems.
Career Growth and Development
At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Part-Time Customer Support Specialist, you'll have access to training and development opportunities, including:
- A comprehensive two-week training program to ensure you have the skills and knowledge needed to succeed in the role.
- Ongoing coaching and feedback to help you develop your customer service skills and knowledge of transportation services.
- Opportunities to work on high-impact projects, including transportation demand management and customer service initiatives.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
Work Environment and Culture
At arenaflex, we're proud of our culture of equity, diversity, and inclusion. We believe in creating a safe and respectful workplace, where everyone can bring their whole selves to work and contribute to our mission. As a Part-Time Customer Support Specialist, you'll be working in a remote environment, with the flexibility to work from home or a remote location. You'll also have access to our global well-being program, which includes a range of benefits and resources to support your physical and mental health.
Compensation and Benefits
We offer a competitive hourly rate, ranging from $19.57 to $34.24 per hour, depending on location and individual qualifications. You'll also have access to a range of benefits, including medical, dental, and vision insurance, as well as paid time off and holidays. We're committed to providing a comprehensive benefits program that meets the diverse needs of our employees and their families.
Conclusion
If you're a customer-focused and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Support Specialist at arenaflex, you'll have the chance to work on high-impact projects, develop your skills and knowledge, and contribute to our mission of delivering a better world. Don't miss out on this opportunity to join our team and make a difference in the lives of commuters and stakeholders in Connecticut. Apply now to take the first step in your career with arenaflex!
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