Introduction to arenaflex
At arenaflex, we're driven by a common purpose to deliver a better world. As a global team of over 50,000 professionals, we're passionate about solving the world's most complex challenges and building legacies for future generations. With accelerating infrastructure investment worldwide, our services are in great demand, and we invite you to bring your bold ideas and big dreams to become part of our team. Whether improving commutes, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Job Overview
We're seeking a highly skilled and experienced Part-Time Customer Support Specialist to join our team, providing an individualized, customized, and detailed customer service experience for our transportation demand management program. As a key member of our team, you will be responsible for managing the statewide transportation demand management (TDM) program and customer service for rail services, ensuring that commuters and other stakeholders receive accurate and timely responses to their inquiries and concerns.
Key Responsibilities
- Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and other stakeholders.
- Develop familiarity with transportation services in Connecticut, including schedules, routes, and service alerts.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information and respond to customer inquiries.
- Use Live Chat programs to respond to customer inquiries online and provide written responses to email inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels, ensuring that customers are informed of any disruptions or changes to services.
- Create and provide customized commute plans based on individual travel needs, taking into account factors such as route, schedule, and mode of transport.
- Conduct outbound follow-up calls to provide a second level of customer service, resolving any outstanding issues or concerns.
- Perform administrative tasks to support outreach and marketing teams, including data entry, report generation, and other duties as required.
- Communicate with transportation providers to gather and update route and schedule information, ensuring that our systems are up-to-date and accurate.
- Utilize computer programs and office equipment to accomplish assigned tasks, including customer relationship management (CRM) systems and other software applications.
Essential Qualifications
To be successful in this role, you will need to have:
- A high school diploma or equivalent, plus two years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to provide clear and concise information to customers and stakeholders.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and concerns.
- Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
- Basic computer skills, including Microsoft Office or Google Suite products, and the ability to learn new software applications.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience in customer service, preferably in a transportation or logistics environment.
- Experience using CRM systems, customer service software, or other technology applications.
- Knowledge of transportation services in Connecticut, including schedules, routes, and service alerts.
- Ability to speak multiple languages, with a focus on languages commonly spoken in Connecticut.
Career Growth and Development
At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Part-Time Customer Support Specialist, you will have access to a range of training and development opportunities, including:
- Comprehensive training program to ensure that you have the skills and knowledge needed to succeed in your role.
- Ongoing coaching and mentoring to help you develop your skills and address any challenges or concerns.
- Opportunities for career advancement, either within the customer service team or in other areas of the business.
- Access to industry-leading technology and thinking, with the opportunity to work on complex and challenging projects.
Work Environment and Culture
At arenaflex, we're proud of our culture and work environment. As a Part-Time Customer Support Specialist, you will be working in a dynamic and supportive team, with a focus on delivering exceptional customer service and satisfaction. Our culture is built on the following values:
- A commitment to equity, diversity, and inclusion, with a focus on creating a safe and respectful workplace.
- A focus on customer service and satisfaction, with a commitment to delivering exceptional experiences for our customers.
- A culture of innovation and entrepreneurship, with a focus on finding new and better ways to solve complex challenges.
- A commitment to environmental, social, and governance priorities, with a focus on delivering sustainable legacies for future generations.
Compensation and Benefits
As a Part-Time Customer Support Specialist at arenaflex, you will be eligible for a range of compensation and benefits, including:
- Competitive hourly rate, with a range of $19.57 to $34.24 per hour, depending on experience and qualifications.
- Comprehensive benefits program, including medical, dental, vision, life, and disability insurance.
- Paid time off and leaves of absence, with a focus on work-life balance and employee well-being.
- Opportunities for career advancement and professional development, with a focus on helping our employees grow and succeed.
- Access to industry-leading technology and thinking, with the opportunity to work on complex and challenging projects.
Conclusion
If you're a motivated and customer-focused individual with a passion for delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Support Specialist at arenaflex, you will be working in a dynamic and supportive team, with a focus on delivering exceptional customer service and satisfaction. With a range of training and development opportunities, a competitive compensation and benefits package, and a commitment to equity, diversity, and inclusion, this is a great opportunity to grow and develop your career. Apply now to join our team and help us deliver a better world for future generations.
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