Experienced Part-time Customer & Membership Data Management Services Professional – Bilingual Spanish Required for Dynamic Team at arenaflex

Introduction to arenaflex

arenaflex is a vibrant and inclusive organization dedicated to providing exceptional services to its members and the community. Located in the heart of Glen Cove, Long Island, we are seeking highly motivated and customer-focused individuals to join our team as part-time Membership Services professionals. If you are passionate about delivering outstanding customer experiences, managing data with precision, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

We have two part-time positions available, each offering a unique schedule to fit your needs. The roles involve working closely with our members, managing data through our web-based portal, and ensuring the smooth operation of our daily activities. As a key member of our team, you will be responsible for providing exceptional customer service, managing the intake process, and maintaining accurate records. If you are a team player with excellent communication skills, a strong technical background, and a passion for working with people, we want to hear from you.

Key Responsibilities

• Answer and route calls, manage the intake process of registration applications via our online portal, and process payments
• Utilize our Vision Member Tracking system for data management and maintain accurate records
• Monitor and manage the flow of pedestrian traffic, ensuring safety and security at all times
• Greet visitors, members, and parents with a warm and welcoming smile, providing professional phone etiquette and respectful communication
• Develop and implement a positive and inclusive membership application and fee intake process, including Club tours, form review, and answering questions
• Create and provide communication materials to parents, school, or community members/organizations, and maintain accurate computer records and generate reports

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be at least 21 years old
• Hold a college degree (Associate's or BA) or have equivalent experience
• Have experience working with children, preferably in a Boys & Girls Club environment
• Possess a strong technical background, including proficiency in MS Word, Excel, and Publisher, as well as experience with online registration portals
• Be bilingual in Spanish and English
• Demonstrate excellent communication skills, both verbal and written, and the ability to manage multiple tasks simultaneously
• Have experience working with young people and parents, and be able to instruct and guide youth effectively

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in data entry, customer service, or a related field
• Knowledge of computer and internet systems, data entry, or other related fields
• Experience working in a fast-paced environment with frequent interruptions and changes in plans or deadlines
• Ability to lift and carry 15-50 lbs of office supplies, audio equipment, and other items

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills, including proficiency in MS Office and online registration portals
• Excellent communication and customer service skills, with the ability to work with people of all ages and backgrounds
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a part-time Membership Services professional, you will have access to training and development opportunities, as well as the chance to work with a dynamic and supportive team. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, data management, and community engagement.

Work Environment and Company Culture

arenaflex is a vibrant and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional services to our members and the community, and we are looking for individuals who share our values and commitment to excellence.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20.00 per hour, as well as a range of benefits, including:

• 401(k) plan
• Paid time off
• Opportunities for professional development and growth
• A dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional services, we encourage you to apply for this exciting opportunity. As a part-time Membership Services professional at arenaflex, you will have the chance to work with a dynamic team, develop your skills and knowledge, and make a positive impact in the lives of our members and the community. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!

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