**Job Summary:**
Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking a Part-Time Customer Experience Representative to join our team of innovators and problem-solvers. As a Customer Experience Representative, you will be the face of arenaflex, providing personalized support to our small business buyers through various channels, including email, phone, and web chat. If you're a creative thinker with a positive attitude and a love for technology, we want to hear from you!
**About arenaflex:**
arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy by providing a simple and direct way for buyers to purchase valuable products directly from retailers. With a strong focus on customer experience, we strive to make each dollar count, take our work seriously, but not ourselves, and use trust as the best measure of success.
**Key Responsibilities:**
As a Part-Time Customer Experience Representative, you will be responsible for:
* Delivering a personalized, positive customer experience through various forms of contact, including email, phone, and web chat
* Inbound telephone support, web-based chat support, and email support
* Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
* Advocating on behalf of customers internally by proactively identifying areas of opportunity
* Assisting customers with account creation and troubleshooting
* Communicating with customers and third-party suppliers to ensure a smooth transaction process
* Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries
* Completing ongoing and one-time projects to the benefit of customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities:**
* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Ability to work independently or as part of a team to accomplish goals
**Preferred Qualifications:**
* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM
**Schedule:**
This is a part-time position, 20 hours a week, with a flexible schedule that can be tailored to your needs. The successful candidate will work one of the following shifts:
* 11:00 AM - 3:00 PM MT (M-F)
* 2:00 PM - 6:00 PM MT (M-F)
* 9:00 AM - 1:00 PM MT (M-F)
**Compensation and Benefits:**
* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks
* Opportunity to work with a dynamic and innovative company that values its employees and provides a fun and supportive work environment
**Why Join arenaflex?**
* Be part of a company that is shaping the future of re-commerce and the circular economy
* Work with a talented team of innovators and problem-solvers who are passionate about delivering exceptional customer experiences
* Enjoy a flexible schedule and remote work options that allow you to balance your work and personal life
* Take advantage of ongoing training and development opportunities to enhance your skills and career growth
* Be part of a company that values diversity, equity, and inclusion and strives to create a workplace that is free from bias and harassment
**How to Apply:**
If you're a customer experience enthusiast with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of innovators and problem-solvers at arenaflex.