Join the blithequark Family and Revolutionize Your Career in Customer Support
blithequark is a pioneering virtual Contact Center outsourcing company that's changing the game by offering a 100% Native Virtual work environment. We're on the hunt for passionate individuals who live and breathe music and are eager to deliver top-notch customer support from the comfort of their own homes. As a Part-Time Chat Customer Service Agent with blithequark, you'll be part of a dynamic team that's dedicated to providing exceptional service to music fans worldwide.
About blithequark
At blithequark, we believe that work should be flexible, fun, and fulfilling. That's why we've created a remote work environment that allows our agents to work from home and enjoy a better work-life balance. Our company culture is built on the principles of empathy, innovation, and teamwork. We're committed to providing our agents with the tools, training, and support they need to succeed and grow in their careers.
Job Summary
We're looking for experienced customer support reps who are music enthusiasts and have a passion for helping others. As a Part-Time Chat Customer Service Agent with blithequark, you'll play a critical role in providing support to music fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting. If you're a motivated and music-loving individual who is looking for a challenging and rewarding role, we encourage you to apply!
Key Responsibilities
- Express genuine empathy and concern for customers' issues and address them as if they were your own
- Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products
- Identify high-risk customer situations and escalate them appropriately without hesitation
- Manage multiple chats at a time and accurately document all required information and chat details in the ticketing system
- Respond to and resolve open issues in an appropriate timeframe
- Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management
- Multi-task using multiple systems and skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross-train as requested
Essential Qualifications
- A LOVE of music! (The biggest artists we represent are in Pop and Country)
- 3-5 years of call center chat experience required
- Technical experience strongly preferred, experience in Zendesk is a definite plus
- Ability to type 30 wpm with 90% accuracy or above consistently
- Strong messaging communication skills, active listening abilities
- Ability to work independently and utilize resources to resolve customer issues
- Great understanding of text and chat acronyms
- Excellent grammar, but also know when to use the lingo
- Previous work-from-home experience preferred
- Understanding of contact center support metrics and ability to implement actions for improvement
- Must have a High School Diploma or equivalent
Hardware/Software Requirements
- Your own computer
- Processor: Must have more than 4 cores
- Memory: 8GB on Windows 10 or higher / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Must be hardwired to router
- Firewall must be enabled (Will be checked prior to allowing login to system)
What We Offer
As a Part-Time Chat Customer Service Agent with blithequark, you'll enjoy a range of benefits, including:
- Flex time (part-time + additional on-call) remote position with a guaranteed 25 hours per week, with the opportunity to flex up to 40 hours per week based on client's needs and workflow
- $18.00 per hour 1099 contract
- Work-from-home opportunity with no commutes or office distractions
- Opportunity to work with a dynamic team in the music industry
- Professional growth and development opportunities
Work Environment and Company Culture
At blithequark, we're committed to creating a positive and supportive work environment that allows our agents to thrive. Our company culture is built on the principles of empathy, innovation, and teamwork. We believe in recognizing and rewarding our agents' achievements and providing opportunities for growth and development.
Career Growth Opportunities and Learning Benefits
As a Part-Time Chat Customer Service Agent with blithequark, you'll have access to a range of career growth opportunities and learning benefits, including:
- Professional training and development programs
- Opportunities for advancement and career growth
- Mentorship and coaching from experienced team leaders
- Recognition and rewards for outstanding performance
Why Join blithequark?
If you're looking for a challenging and rewarding role in customer support, with a company that's passionate about music and committed to providing exceptional service, then blithequark is the perfect fit for you. Join our team today and experience the benefits of working from home, with a dynamic team, and a company that's dedicated to your growth and success.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, please apply today! We can't wait to hear from you and discuss how you can join the blithequark family.
Apply Now