Introduction to Evolution Gaming
Imagine being part of a global leader in the online gaming industry, where innovation and excellence are the driving forces behind every move. Evolution Gaming, the world's number one online casino, is on the hunt for a highly skilled and experienced Team Manager to join our dynamic team in Philadelphia. As a pioneer in the development and supply of virtual casino games since 2006, we have been evolving the gaming industry by designing and hosting the most streamed, interactive casino tables and slots worldwide. With thousands of players engaging with our 50+ games daily, using real money from their mobile devices, we are momentously thriving beyond our 10 studios, 18,000 employees, and presence in 30 countries and cities.
About the Role
We are seeking an exceptional Team Manager who will be responsible for ensuring operational excellence at all times. The main responsibility of this role is to consistently work towards increasing the effectiveness and efficiency of our Floor Operations team's performance, maintaining quality service by enforcing performance standards, resolving quality/service problems, identifying trends, and recommending system improvements. The ideal candidate will have a strong background in managing supervisors or first-time managers, with the courage to lead and hold others accountable. Experience in optimizing studio operations using Lean and Six Sigma methodologies is also essential.
Key Responsibilities
- Analyze employee data and performance to identify areas for improvement and develop strategies to enhance team performance.
- Manage employee expectations and requests, ensuring that all team members are aligned with the company's goals and objectives.
- Work with internal systems such as JIRA, TTS, WIKI, Evo Desk, NEVOS, and other tools to streamline operations and improve efficiency.
- Partner with Human Resources to ensure appropriate team member accountability and disciplinary responses, maintaining a positive and productive work environment.
- Conduct routine floor walks within the studio to monitor operations, provide feedback, and identify opportunities for improvement.
- Establish and maintain a culture of performance excellence within the studio, setting high standards and expectations for all team members.
- Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs, ensuring that the team is always striving for excellence.
- Maintain staff by recruiting, selecting, orienting, training, developing, and supervising subordinates, ensuring that all team members have the skills and knowledge needed to excel in their roles.
- Plan, monitor, appraise, and review job contributions of subordinates, providing regular feedback and coaching to support their growth and development.
- Ensure continuous and properly organized communication flow within the team, subordinates, and with other departments, fostering a collaborative and inclusive work environment.
- Increase the effectiveness and efficiency of subordinate's performance through improvements of Operations functions within the department or by initiating cross-departmental improvements.
- Maintain quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends, and recommending system improvements.
- Develop and maintain internal documentation (manuals, procedures, regulations, etc.) for subordinates, ensuring compliance with general company policies and supporting business needs.
- Support efficient workload distribution for subordinates, ensuring compliance with labor law and business needs, and forecasting and tracking operation-related costs to achieve accuracy of spending and compliance with the budget.
- Presents regular reports to clients and/or management and peers on progress and forecast of team's KPIs, escalating issues, and evaluating needed support.
- Perform other duties as asked by the direct manager, which are related to this position and meet the qualifications.
- Replace colleagues during their vacations, sick leaves, and other absences, ensuring continuity and stability within the team.
Essential Qualifications
To be considered for this exciting opportunity, you will need to have:
- A high school diploma or GED, with a bachelor's degree preferred.
- 3+ years of experience managing supervisors or first-time managers, with managerial courage to lead and hold others accountable.
- 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies.
- Experience managing 100+ employees, with a significant volume of entry-level employees.
- A proven track record of significant quality improvements and optimizations in the related industry.
- Good knowledge and ability to address complicated client complaints and requests.
- Financial basic knowledge and budgeting experience.
- Technical proficiency in computer programs, especially Microsoft Office.
- Experience in developing standards and procedures, with a prompt and organized approach.
- Strong leadership and interpersonal skills, with a proactive and results-driven attitude.
- Ability to work flexible hours, with a collaborative work style and willingness to travel as required.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in the online gaming industry or a related field.
- Knowledge of gaming regulations and laws, with experience in ensuring compliance.
- Experience with project management tools and software, such as Asana, Trello, or Basecamp.
- Certification in Lean or Six Sigma, with experience in process improvement and optimization.
- Experience in data analysis and reporting, with the ability to interpret and present complex data insights.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Proven problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced and dynamic environment, with a flexible and adaptable approach.
- Strong attention to detail, with a focus on quality and excellence in all aspects of work.
Career Growth Opportunities
At Evolution Gaming, we are committed to supporting the growth and development of our employees. As a Team Manager, you will have access to a range of training and development opportunities, including:
- Leadership development programs, designed to enhance your management and leadership skills.
- Industry-specific training, to ensure you are up-to-date with the latest trends and developments in the online gaming industry.
- Coaching and mentoring, to support your personal and professional growth.
- Opportunities for career progression, with the potential to move into more senior roles within the company.
Work Environment and Company Culture
At Evolution Gaming, we pride ourselves on our dynamic and creative work environment. Our studios are designed to be collaborative and inclusive, with a focus on innovation and excellence. As a Team Manager, you will be part of a close-knit team, working together to achieve our goals and objectives. Our company culture is built on the following values:
- Excellence, with a focus on quality and excellence in all aspects of our work.
- Innovation, with a commitment to staying ahead of the curve and embracing new technologies and trends.
- Collaboration, with a focus on teamwork and partnership.
- Integrity, with a commitment to doing the right thing and acting with integrity in all our interactions.
- Fun, with a focus on enjoying our work and having a positive impact on our customers and stakeholders.
Compensation, Perks, and Benefits
As a Team Manager at Evolution Gaming, you will be rewarded with a competitive salary and a range of benefits, including:
- Paid time off, to ensure you have the opportunity to rest and recharge.
- Paid holidays, to allow you to celebrate and enjoy time with your loved ones.
- Medical, dental, and vision insurance plans, to support your physical and mental health.
- Company-paid life and AD&D insurance, to provide peace of mind and financial security.
- Commuter flexible spending account (FSA), to help you manage your commute and expenses.
- Nationwide employee discount program, to provide you with exclusive discounts and offers.
- Full training and growth opportunities, to support your personal and professional development.
Conclusion
If you are a motivated and experienced professional, looking for a new challenge and opportunity to make a real impact, we encourage you to apply for this exciting role. As a Team Manager at Evolution Gaming, you will be part of a dynamic and innovative team, working together to achieve our goals and objectives. With a competitive salary, range of benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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