Introduction to arenaflex
arenaflex is a leading retail media network dedicated to providing innovative solutions and exceptional customer experiences. As a key player in the industry, we are committed to helping our clients achieve their business goals through data-driven insights and strategic media investments. Our team of experts is passionate about delivering results-driven solutions that drive growth, engagement, and customer loyalty. If you are a motivated and analytical professional looking to make a meaningful impact, we invite you to join our team as a Manager of Customer Insights.
Job Overview
In this critical role, you will engage directly with our clients to review their media investments, identify opportunities for optimization and growth, and develop strategic plans to elevate their understanding of our customers. You will work closely with our sales and account management teams to formulate media strategies that drive business results, and collaborate with cross-functional teams to develop and implement test and learn plans. As a subject matter expert in media performance reporting, you will provide actionable insights and recommendations to internal stakeholders and external clients, and oversee the development of best practices in media performance evaluation, data visualization, and standardized reporting.
Key Responsibilities
- Creates annual strategic learning plans for businesses supported, ensuring alignment with client goals and objectives
- Leads Quarterly Business Review Process with top clients, providing data-driven insights and strategic recommendations for future media investments
- Serves as the subject matter expert for media performance reporting, synthesizing disparate data from multiple sources into actionable insights and recommendations
- Develops and delivers data stories that support key deliverables, such as sales pitches and case studies, to internal and external stakeholders
- Oversees omnichannel advertising efforts, aggregating insights from multiple sources to support client-facing teams and drive business results
- Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, ensuring seamless integration and optimal performance
- Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to the arenaflex retail media business, highlighting the state of our customers and driving strategic decision-making
Qualifications and Requirements
To be successful in this role, you will need to possess a combination of analytical, technical, and interpersonal skills. The following qualifications are required:
- Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics
- 3-5 years of experience in retail media or general media analytics, with a proven track record of driving business results through data-driven insights
- Experience in analytical, decision-making, and project management, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
- Experience storytelling with data, presenting complex insights in a compelling and easy-to-understand way to internal and external stakeholders
- Experience with A/B testing, experimental design, and statistical analysis, with the ability to apply these skills to drive business outcomes
- Proficiency in Microsoft Office tools, including Word, PowerPoint, and Excel, with experience working with data visualization tools such as Tableau, Power BI, or similar software
Preferred Qualifications
The following qualifications are preferred, but not required:
- Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a focus on analytics, marketing, or business strategy
- Leading teams and proven business impact, with experience managing global teams and driving results in a fast-paced, dynamic environment
- Experience working in a retail environment, with a deep understanding of the retail media landscape and the ability to apply this knowledge to drive business outcomes
- Working with analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar tools, with the ability to apply these skills to drive business insights
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including:
- Professional development programs, designed to enhance your skills and knowledge in areas such as analytics, marketing, and leadership
- Mentorship opportunities, providing guidance and support from experienced professionals in the industry
- Cross-functional training, allowing you to develop a deeper understanding of the retail media landscape and the interconnectedness of our business
- Opportunities for advancement, with a clear path for career progression and growth within the organization
Work Environment and Culture
arenaflex is a dynamic and fast-paced work environment, with a culture that values innovation, collaboration, and customer-centricity. As a member of our team, you will be part of a community that is passionate about delivering exceptional customer experiences and driving business results. Our culture is built on the following principles:
- A customer-obsessed mindset, with a focus on delivering value and driving loyalty
- A collaborative and inclusive work environment, with a emphasis on teamwork and open communication
- A culture of innovation and experimentation, with a willingness to take calculated risks and try new approaches
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package, designed to attract and retain top talent in the industry. The following benefits are included:
- A salary range of $95,500.00 - $159,200.00 annually, with opportunities for bonuses and incentives based on performance
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program and paid time off
- Opportunities for professional development and growth, with a focus on enhancing your skills and knowledge in areas such as analytics, marketing, and leadership
- A dynamic and fast-paced work environment, with a culture that values innovation, collaboration, and customer-centricity
Conclusion
If you are a motivated and analytical professional looking to make a meaningful impact in the retail media industry, we invite you to apply for the Manager of Customer Insights role at arenaflex. With a focus on delivering exceptional customer experiences and driving business results, we are committed to creating a workplace that is welcoming, inclusive, and supportive of all employees. Apply today to join our team and take the first step in an exciting and rewarding career with arenaflex.
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