At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.
**Job Summary:**
arenaflex is seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
**Key Responsibilities:**
* Program management:
+ Outline, document, and preserve the scope of all local L&D tasks.
+ Create, music, and preserve task plans.
+ Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
* Learning content material development / educational layout:
+ Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.
+ Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
+ Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum.
+ Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to learn studies.
+ Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks.
* Facilitation:
+ Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum.
+ Run train-the-trainer packages for name center running shoes.
+ Educate and broaden name center leaders to co-facilitate the delivery of studying fabric
* Dealer management and dating constructing:
+ Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise.
+ Guiding these groups to obtain achievement with the right path, assist, and tasks.
+ Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.
* Stakeholder management:
+ Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew.
+ Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect.
+ Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.
**Essential Qualifications:**
* 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
* Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
* Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
* Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
* Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
* Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
* High degree of independence and potential to work and manipulate very own time efficiently.
* Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
* Fluent in Portuguese and English. Spanish is a plus.
* Experience working in a pass-cultural global environment is a plus.
* Revel in content/ know-how management is a plus.
* Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
* Enjoy with innovative facilitation gear is a plus.
**Preferred Qualifications:**
* Experience working in a customer service or call center environment.
* Knowledge of adult learning principles and instructional design models.
* Familiarity with learning management systems (LMS) and virtual learning environments (VLE).
* Experience with data analysis and reporting.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment.
**Work Environment and Company Culture:**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that encourages creativity, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives.
**Compensation and Benefits:**
arenaflex offers a competitive salary and benefits package, including:
* Salary: $30/hour
* Benefits: comprehensive health insurance, 401(k) matching, paid time off, and professional development opportunities.
* Work-life balance: flexible work arrangements, including remote work options and a generous paid time off policy.
**How to Apply:**
If you are a motivated and experienced learning and development professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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