At arenaflex, we're revolutionizing the way healthcare is delivered, and we're looking for a highly motivated and detail-oriented Lead Processing Agent to join our growing team. As a Lead Processing Agent, you'll play a pivotal role in receiving and processing priority referrals from healthcare provider offices, driving speed and service within our white-glove Provider Success team. If you have experience in managing medical records, data entry, and working in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a new type of medical provider, helping people with chronic conditions live and age at home. We bundle peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. Our mission is to help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home.
**Responsibilities**
As a Lead Processing Agent, you'll be responsible for:
* Managing inbound referrals, which includes receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.
* Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review.
* Completing insurance verification tickets, which involves verification of insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls.
* Answering calls, which requires empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support.
* Having excellent communication and task management skills, which enables you to quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls.
**Qualifications**
To be successful in this role, you'll need:
* Prior experience working in a medical office or a healthcare startup.
* Prior experience in insurance verification is preferred.
* Prior experience in medical record management or collection is preferred.
* Excellent communication skills (email, Slack, phone).
* Proficiency in Google Suite (Gmail, Google Sheets).
* A teamwork/collaborative attitude is a must.
**Essential Skills and Competencies**
* Strong attention to detail and ability to work accurately in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to work effectively with patients, providers, and internal colleagues.
* Ability to prioritize tasks and manage multiple projects simultaneously.
* Proficiency in Google Suite (Gmail, Google Sheets) and ability to learn new software and systems quickly.
* Strong problem-solving skills and ability to think critically.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Lead Processing Agent, you'll have opportunities to:
* Develop your skills and knowledge in medical record management, insurance verification, and data entry.
* Work with a talented and fun team of professionals who are passionate about improving our healthcare system.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Take on additional responsibilities and contribute to the growth and success of our organization.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, and as a Lead Processing Agent, you'll have the flexibility to work from home. Our company culture is built on a foundation of collaboration, innovation, and a passion for improving healthcare. We're a mission-driven organization that's committed to making a difference in patients' lives.
**Compensation, Perks, and Benefits**
As a Lead Processing Agent at arenaflex, you'll enjoy:
* A competitive salary of $14-$16 per hour, depending on your experience and qualifications.
* Fully remote work, with the flexibility to work from home.
* PTO and health, vision, and dental insurance.
* Talented and fun coworkers who are passionate about improving our healthcare system.
* The opportunity to be part of a mission-driven company and make a difference in patients' lives.
**How to Apply**
If you're a motivated and detail-oriented individual with experience in medical record management, data entry, and working in a fast-paced environment, we want to hear from you. To apply, simply click the link below and we'll be in touch soon.
**Simple Application Process**
Our application process is easy and straightforward. Simply click the link above, and we'll guide you through the next steps. We can't wait to hear from you and learn more about your qualifications and experience.