Join Our Team as a Remote IBM Operational Support Analyst
Workwarp is seeking a highly skilled and experienced IBM Operational Support Analyst to join our team on a full-time, remote basis for 3rd shift (10 PM - 6 AM). As a key member of our team supporting a large enterprise migration, you will play a critical role in ensuring the smooth operation of IBM iSeries systems. This is an excellent opportunity for a professional looking to work with cutting-edge technology and be part of a dynamic team.
About Our Company and the Role
At Workwarp, we are passionate about delivering exceptional support services to our clients. Our team is comprised of experienced professionals who are dedicated to providing top-notch service and support. As an IBM Operational Support Analyst, you will be working with Odyssey, a leading provider of IT services, to support a large enterprise migration project. This project involves building a team of 8-10 Operational Support Analysts to join on a six-month+ contract basis, with the possibility of long-term extension.
Key Responsibilities
As an IBM Operational Support Analyst, your primary responsibility will be to provide operational support for IBM iSeries systems, ensuring their smooth operation and resolving any issues that may arise. Your key responsibilities will include:
- Monitoring software usage to identify obsolete IBM licensed operating system and LPP software.
- Backing up all operating system and third-party system software libraries per established processes.
- Monitoring backup submission, startup, and processing to ensure successful completion.
- Responding to system alerts and critical errors using standard automation, monitoring, and incident management tools.
- Opening incident tickets in the ServiceNow ITSM tool when critical events are identified.
- Providing first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities.
- Escalating and following up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following incident management processes.
- Providing first-level resolution and/or escalating incidents and request tickets generated by automation.
- Monitoring replication functions to ensure replicated objects remain synchronized between systems.
- Administering virtual tape management technology hardware and software.
- Providing automated message response to common messages that require a response.
- Performing system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process.
Essential Qualifications
To be successful in this role, you will need to have:
- 3+ years of IBM iSeries operational or system administration experience.
- A strong understanding of IBM iSeries systems, including Power10, iSeries, and AS400.
- Experience with system monitoring, incident management, and automation tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- The ability to work independently in a remote environment.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with ServiceNow ITSM tool.
- Knowledge of virtual tape management technology hardware and software.
- Familiarity with automation tools and scripting languages.
- Previous experience working in a 24/7 support environment.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Technical Skills: IBM iSeries systems administration, system monitoring, incident management, automation tools, and virtual tape management technology.
- Analytical Skills: Strong analytical and problem-solving skills to resolve complex technical issues.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with team members and stakeholders.
- Time Management Skills: Ability to prioritize tasks and manage time effectively in a fast-paced, dynamic environment.
- Adaptability: Willingness to adapt to changing priorities and requirements.
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development opportunities to enhance your technical skills and knowledge.
- Training and certification programs to support your career advancement.
- Opportunities to work on complex and challenging projects.
- Collaboration with experienced professionals and industry experts.
Work Environment and Company Culture
At Workwarp, we pride ourselves on our dynamic and inclusive company culture. As a remote worker, you will be part of a distributed team that values flexibility, collaboration, and open communication. We offer a range of benefits and perks to support your well-being and productivity, including:
- A competitive salary and benefits package.
- Flexible working hours and remote work arrangements.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Compensation and Benefits
We offer a competitive salary and benefits package to attract and retain top talent. While the exact compensation details are not disclosed, our package is designed to be attractive to experienced professionals looking for a challenging and rewarding role.
Join Our Team
If you are a motivated and experienced IBM Operational Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will play a critical role in supporting a large enterprise migration project and have access to a range of career growth opportunities and learning benefits. Don't hesitate - apply today and let's build the future together!
Ready to take the next step in your career? Apply now!
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