Join the blithequark Team and Unlock Your Earning Potential
blithequark is seeking highly motivated and customer-focused individuals to join our team as Customer Care and Sales Representatives. As a work-from-home representative, you will have the opportunity to provide exceptional customer service, resolve customer issues, and sell our innovative products to customers. At blithequark, we offer a competitive pay structure, comprehensive benefits package, and a collaborative work environment that supports your growth and success.
About blithequark
blithequark is a leading provider of technology solutions that help consumers unlock their devices' untapped potential. With a global presence and a team of over 17,000 employees, we partner with leading wireless carriers, retailers, and pay-TV providers to deliver a seamless and award-winning customer experience. Our business model is built on creating lasting relationships with customers by providing products that meet their needs and exceed their expectations.
Our Culture and Values
At blithequark, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. Our 5 Leadership Principles guide us in our everyday interactions:
- Put Customers First: We prioritize customer satisfaction and strive to provide exceptional service.
- Play A Team Sport: We work together as a team to achieve common goals and support each other's success.
- Take Ownership: We take responsibility for our actions and decisions, and we are accountable for our results.
- Collaborate and Then Commit: We work together to find solutions and commit to delivering high-quality results.
- Reach Full Potential: We strive for excellence and support each other's growth and development.
Job Summary
As a Customer Care and Sales Representative at blithequark, you will be responsible for providing exceptional customer service, resolving customer issues, and selling our innovative products to customers. You will work in a fast-paced, dynamic environment and be expected to meet sales and customer experience goals and objectives.
Key Responsibilities
- Evaluate and Assist with Customer Concerns: You will listen to customers' concerns, provide accurate information, and resolve issues in a timely and professional manner.
- Sell blithequark Products: You will sell our smart home and other products to customers on every call, and you will be expected to meet sales goals and objectives.
- Explain Device Capabilities and Company Policies: You will provide customers with information about device capabilities, wireless carrier data product offerings, and company policies.
- Meet Goals and Grow from Feedback and Coaching: You will be expected to meet sales and customer experience goals and objectives, and you will receive feedback and coaching to help you grow and develop in your role.
- Escalate Calls as Needed: You will escalate calls to the appropriate tier of customer service function when necessary.
Requirements and Qualifications
Essential Qualifications
- High School Diploma or Equivalent: You must have a high school diploma or equivalent to apply for this role.
- Customer Service Experience: You must have experience in customer service and a desire to upsell to customers.
- Ability to Retain Knowledge: You must be able to learn and memorize product information and customer information.
- Attention to Details: You must be able to provide care and attention to every customer issue.
- Computer Literacy: You must be computer literate and able to type 25-35 words per minute.
- Passing Hiring Assessment: You must pass a hiring assessment that includes soft skill scenario modeling and product knowledge.
Preferred Qualifications
- Bilingual Skills: Bilingual skills are a plus.
- Working Knowledge of Multiple Hardware Platforms and Operating Systems: You must have a working knowledge of multiple hardware platforms and operating systems, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications.
Work Environment and Requirements
Work-from-Home Requirements
- Distraction-Free Workplace: You must work in a distraction-free workplace that is ergonomically set to meet blithequark's standards.
- Minimum Internet Speed Requirements: You must meet minimum internet speed requirements, including 10 Mbps download speed and 5 Mbps upload speed.
- Hard-Wired Internet Connection: You must have a hard-wired internet connection (WiFi or hotspots are not allowed).
Compensation and Benefits
At blithequark, we offer a competitive pay structure, including:
- $18/Hour Guaranteed Minimum Pay: You will earn a guaranteed minimum pay of $18 per hour.
- Pay Per Experience Model: After training, you will move to a pay-per-experience model, where you will get paid for each completed conversation with a customer.
- Top Performers Earn Up to $28+/Hour: Our top performers earn up to $28+/hour.
We also offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Benefits: We offer affordable medical, dental, and vision benefits programs.
- Vacation Time and Holiday Pay: You will receive vacation time and holiday pay.
- 401k Plan: We offer a 401k plan to help you plan for your future.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer:
- Training and Development Programs: We offer training and development programs to help you improve your skills and knowledge.
- Career Advancement Opportunities: We offer career advancement opportunities to help you grow in your career.
- Coaching and Feedback: You will receive coaching and feedback to help you improve your performance and achieve your goals.
Why Join blithequark?
At blithequark, we offer a unique and rewarding work environment that supports your growth and success. We are committed to providing exceptional customer service, and we are looking for talented individuals who share our values and are passionate about delivering high-quality results. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
As a valued member of our team, you will have the opportunity to:
- Make a Difference: You will have the opportunity to make a difference in the lives of our customers.
- Grow and Develop: You will have the opportunity to grow and develop in your career.
- Be Part of a Dynamic Team: You will be part of a dynamic and collaborative team that is passionate about delivering high-quality results.
How to Apply
If you are interested in this exciting opportunity, please submit your application through our website. We look forward to hearing from you!
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