Join the blithequark Team as an Air Customer Service Agent
blithequark is seeking a highly skilled and customer-focused Air Customer Service Agent to join our team remotely in the US. As an integral part of our customer service operations, you will be responsible for providing exceptional support to our guests and travel partners, ensuring seamless travel experiences. If you have a passion for delivering outstanding customer service, and experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a leading player in the travel and hospitality industry, operating a fleet of cruise ships and offering unparalleled travel experiences to our guests. Our company culture is built on the principles of integrity, fairness, and professionalism, and we strive to create a work environment that is inclusive, supportive, and rewarding. With a strong commitment to customer satisfaction, we are dedicated to delivering exceptional service and ensuring that every guest has a memorable experience.
Key Responsibilities
- Respond to phone calls, chat messages, emails, and voicemails from guests, travel agents, and airlines, providing timely and accurate solutions to their air-related issues.
- Amend major schedule changes, perform ticketing activities, including issuance, refunds, and exchanges.
- Track and resolve incomplete Passenger Name Records (PNRs) due to lack of TSA data and missing airfares.
- Realign pricing within PNRs to collect additional revenue outside of final payment.
- Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report.
- Assign ancillary services to guests when requested, and process guest entertainment, crew executive travel, and VIP requests.
- Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors.
- Consistently deliver on commitments to external and internal customers to drive customer satisfaction.
- Demonstrate commitment to blithequark's core values through behaviors and performance.
Requirements
Essential Qualifications
- Experience in the travel and hospitality industry, preferably in a high-volume call center.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, and management.
- Knowledge of all aspects of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing.
- Must be legally authorized to work in the United States. blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Preferred Qualifications
- Previous experience working in a remote or virtual environment.
- Familiarity with cruise industry operations and procedures.
- Certification in customer service or a related field.
What You Can Expect
Compensation and Benefits
- Competitive base hourly range: $15.91 to $21.49, depending on qualifications and experience.
- Cruise and travel privileges for you and your family.
- Comprehensive health benefits.
- 401(k) plan.
- Employee Stock Purchase Plan.
- Training and professional development opportunities.
- Tuition and professional certification reimbursement.
- Rewards and incentives program.
Work Environment and Culture
- Opportunity to work remotely from the comfort of your own home.
- Collaborative and supportive team environment.
- blithequark's culture is built on the principles of integrity, fairness, and professionalism.
- Commitment to diversity, equity, and inclusion.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Americans with Disabilities Act (ADA)
blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance with the application process, please contact [insert contact information].
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