At arenaflex, we're on a mission to revolutionize the way people experience the world through innovative technology and exceptional customer service. As a leading provider of cutting-edge internet services, we're committed to building a welcoming and inclusive workplace where talented individuals can grow their careers and make a meaningful impact. We're now seeking an experienced Full Stack Product Marketing Manager to join our Customer Experience & Support team, driving customer-facing help and support efforts to ensure our customers receive timely, valuable communications across our various marketing platforms.
**About arenaflex**
arenaflex is a forward-thinking company that believes in the power of great internet to connect people, communities, and businesses. We're not just growing to build better internet experiences; we're also building a welcoming place where people who want to make a difference can grow their careers. As an Alphabet company, we bring Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States, connecting more cities and people every day.
**The Role**
As the Customer Experience Product Marketing Manager on the arenaflex Customer Marketing team, you will play a key role in executing the program roadmap for Help Center content and how it is consumed across various channels, including Web, Digital, and In-App systems. You'll work in partnership with our digital, brand, and product strategy and customer support teams focused on improving the customer experience. Your primary responsibilities will include:
* Owning the strategy for operating the customer-facing Help Center end to end
* Managing the execution of customer support and communications programs & initiatives that enhance the arenaflex customer experience, including Help Center content, transactional email, and other marketing collateral
* Collaborating consistently on cross-functional projects for organization-wide initiatives, including new product launches, product updates, and addressing customer pain points
* Supporting the development of a roadmap for Help Center content and how it is syndicated across channels such as Web, Portal, and internal knowledge bases
* Ensuring customer marketing initiatives are represented across different help-based projects and acting as the primary liaison between Customer Marketing and other cross-functional teams on those initiatives
**Minimum Qualifications**
* 5 years of experience in a help or support content, user education content, technical writing, or content strategy role
* Experience with content management systems and KMS software (e.g., Lighthouse, etc.)
* Experience utilizing research techniques to understand the customer journey, insight frameworks, and analyze data into actionable feedback to drive engagement across products, services, and experiences
* Experience driving product vision and cross-channel communications
* Experience in technical program/project management
**Preferred Qualifications**
* Strategy and operations background, in-house or as a consultant
* HTML experience
* SEO experience
* Previous experience working in devices and hardware or telecommunications
**What We Offer**
* Competitive salary range: $105,000-$154,000 (base salary) + bonus + equity + benefits
* Opportunity to work with a talented and diverse team
* Collaborative and inclusive work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Access to cutting-edge technology and tools
**Equal Opportunity Employment**
arenaflex is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with arenaflex's Candidate Privacy Policy. For more information, please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
**Accommodations for Applicants**
It's essential to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
**Ready to Join the arenaflex Team?**
If you're a motivated and experienced professional looking for a new challenge, we want to hear from you! Apply now to become a part of our dynamic and growing team.