Join the Team at Blithequark
Blithequark is a leading provider of insurance services, and we're seeking an experienced Insurance Customer Service Representative to join our team. As a key member of our Insurance Call Center, you'll be responsible for handling property & casualty (P&C) related customer service and billing inquiries via telephone. If you're passionate about delivering exceptional customer experiences and have a strong background in insurance, we want to hear from you!
About Blithequark
At Blithequark, we're committed to providing top-notch insurance services to our customers. Our team is dedicated to building long-lasting relationships with our policyholders, and we're looking for talented individuals to help us achieve our goals. With a focus on diversity, equity, and inclusion, we're creating a welcoming and inclusive workplace that values diverse backgrounds and experiences.
Job Summary
As an Insurance Customer Service Representative at Blithequark, you'll work from home and handle inbound and outbound calls, emails, and direct mail to provide exceptional customer service to our policyholders. You'll review and update policies to enhance retention, provide quotes, and make recommendations to ensure our customers have the right coverage. If you're a motivated and customer-focused individual with a passion for insurance, this is an exciting opportunity to join our team.
Key Responsibilities
- Contact policyholders through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal and update policies to enhance retention and better meet the needs of the consumer.
- Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance.
- Make recommendations and/or changes to policies and gain policyholder acceptance to process changes.
- Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC.
- Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
- Provide quotes on endorsements as requested and identify opportunities to apply discounts.
- Process insurance verification forms for insured and act as a liaison for information exchange between customer and insurance companies.
- Process changes to policies within EPIC and submit changes to specific companies.
- Follow up with companies to ensure change requests have been processed in a timely manner.
- Review policy information and reference company-specific claims procedures to assist insured in filing claims.
- Mail insured documentation to be signed and returned as necessary and follow up to ensure documentation has been returned in a timely manner.
- Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
- Perform other duties as assigned.
Requirements
Essential Qualifications
- High school diploma or equivalent required.
- 3+ years of increasingly complex customer service experience in an insurance environment.
- Property and Casualty insurance license required.
Preferred Qualifications
- Membership license preferred and/or ability to obtain within 90 days of employment.
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and customer service skills.
- Strong knowledge of insurance industry and club insurance agency policies and procedures.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to work independently from home.
What We Offer
At Blithequark, we're committed to providing our team members with a comprehensive benefits package, including:
- A competitive hourly rate, depending on experience and salary zone.
- Eligibility for Annual Merit Increase.
- Comprehensive Health benefits package, including:
- Paid Time Off (accruals begin on first day of employment).
- 401(k) plan with a company match.
- Medical, Dental, Prescription, and Vision Coverage.
- Life Insurance.
- Flexible Spending Accounts.
- Nearly 4 weeks of paid time off accrued during the first year.
- Paid time off to volunteer.
- 401(K) plan with company match up to 7%.
- Free AAA Premier Battery Membership.
Work Environment and Culture
At Blithequark, we're committed to creating a welcoming and inclusive workplace that values diverse backgrounds and experiences. Our team members work from home, and we're looking for individuals who are self-motivated and able to work independently. We offer a flexible work environment and a culture that prioritizes customer satisfaction and teamwork.
Career Growth Opportunities
At Blithequark, we're committed to helping our team members grow and develop their careers. We offer training and development opportunities, including tuition reimbursement and mentorship programs. If you're looking for a long-term career in insurance, we want to hear from you!
How to Apply
If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
We're an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating a welcoming and inclusive workplace that values diverse backgrounds and experiences.
Apply Now