At arenaflex, we're on a mission to revolutionize the way we interact with our customers and provide exceptional support to our partners. As a Full Stack Data Entry Specialist, you'll be at the forefront of this mission, playing a critical role in driving our success. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that make a tangible difference in people's lives. Our team is passionate about creating a culture of excellence, where every individual can grow, learn, and thrive. We're committed to fostering a work environment that values diversity, inclusivity, and collaboration.
**Job Summary**
As a Full Stack Data Entry Specialist, you'll be responsible for providing exceptional customer support, handling solution requests, and ensuring seamless data entry processes. You'll work closely with our veterinary partners, clients, and internal teams to resolve issues, answer questions, and provide top-notch service. If you're a detail-oriented, tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Connect directly with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
* Examine and troubleshoot issues to determine proper solutions for clients and partners, and follow up on a case-by-case basis to resolve issues
* Complete accurate data entry of prescriptions into arenaflex's healthcare software
* Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
* Work with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
* Collaborate with an eagerness to learn, sharing feedback, receiving feedback, and working in a culture of openness to grow
* Communicate with veterinary facilities via telephone (at times via other stations on a case-by-case basis) with various topics, primarily utilizing our internal program and systems to explore solutions and record center note accounts, requiring meticulous attention to detail
* Expect a significant portion of the typical business day will be outbound veterinary center/client telephone contacts
**Essential Qualifications**
* 2 years of experience working in a customer or healthcare-focused environment
* Demonstrate exceptional interpersonal skills (written, verbal, and listening)
* Ability to multitask (e.g., chat on the phone while exploring on the computer and taking notes)
* Work with ownership, be a self-starter, and stand out to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (if required)
* Demonstrated ability to keep confidential information secure
* Ability to pass background checks
* Willingness to appear for work, come on time, and be resolved to be your best
**Preferred Qualifications**
* Experience working in a fast-paced environment with multiple priorities
* Ability to adapt to change as per the business needs of the organization
* Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
* Experience working with electronic medical records and healthcare software
* Familiarity with veterinary pharmacy operations and regulations
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Competitive salary
* Opportunities for wage increments starting after 3 months of service
* Environment-controlled climate
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch meetings
* Professional development and advancement opportunities
* Protection qualification on the first of the month
* Financed child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart Discount stage
**Why Join arenaflex?**
* Be part of a dynamic team that's making a tangible difference in people's lives
* Enjoy a collaborative and inclusive work environment that values diversity and growth
* Take advantage of opportunities for professional development and advancement
* Receive competitive compensation and benefits that support your well-being
* Make a positive impact on the lives of our customers and partners
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.