At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers. As a hybrid Customer Service Representative – Sales, you'll be at the forefront of delivering exceptional customer experiences, driving sales growth, and fostering loyalty. If you're a people person with a passion for technology and a knack for building meaningful connections, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history of innovation that spans over 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we've been at the forefront of connecting people, communities, and businesses. Our mission is to empower individuals and organizations to thrive in a rapidly changing world, and we're committed to making a positive impact on the communities we serve.
**Your Role at arenaflex**
As a Customer Service Representative – Sales, you'll be a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. You'll be on the frontline, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
**What We're Looking For**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building meaningful connections with every interaction.
* Strong Work Ethic: You're a self-starter with a strong work ethic, able to adapt to a fast-paced environment and meet sales targets.
* Adaptability: You're flexible and able to adjust to changing priorities and deadlines.
* Problem-Solving Skills: You're a critical thinker with excellent problem-solving skills, able to troubleshoot complex issues and seek higher support when needed.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is accurate and efficient.
**Join Our Team and Enjoy Amazing Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities and Learning Benefits**
* As a Customer Service Representative – Sales, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* You'll be part of a dynamic team that's passionate about innovation and customer satisfaction.
* We offer extensive training and development programs to help you grow your skills and advance your career.
**Compensation and Perks**
* Our Customer Service Representatives earn between $15.00 - $17.41 and additional commission with no cap if all sales goals are met.
* Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Why Join arenaflex?**
* We're a pioneer in the industry, with a rich history of innovation and a commitment to making a positive impact on the communities we serve.
* We offer a dynamic and supportive work environment, with opportunities for growth and development.
* We're passionate about delivering exceptional customer experiences and building meaningful connections with every interaction.
**Apply Today!**
If you're a motivated and customer-focused individual with a passion for technology and sales, we want to hear from you! Apply now to join our team as a Customer Service Representative – Sales and become a part of a dynamic and innovative organization that's shaping the future of communications and technology.
**Equal Employment Opportunity (EEO) Statement**
arenaflex is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities. We are a fair chance employer and do not initiate a background check until an offer is made.
Apply Now