Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – Sales (Hybrid) to join our team of innovators and change-makers.
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to making connections that change the world. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that bring families, communities, and businesses together. With a culture of teamwork and a passion for excellence, we're always looking for talented individuals who share our vision and values.
**Job Summary**
As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative approaches and personalized recommendations. You'll work in a hybrid environment, combining remote work with time in our Charlotte Call Center, and will be responsible for handling new service requests, addressing existing customer needs, and delivering outstanding customer experiences. If you're a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people, we want to hear from you!
**Key Responsibilities**
* Provide exceptional customer service and drive sales growth through consultative approaches and personalized recommendations
* Handle new service requests, addressing customer needs and delivering outstanding customer experiences
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Participate in cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**Essential Qualifications**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
* Occasional overtime may be required
* High-speed internet service and a dedicated work area (desk, chair, electrical outlet, direct LAN connection) are required for remote work
* Ability to work in a fast-paced, dynamic environment and adapt to changing situations
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Ability to work independently and as part of a team, with a focus on collaboration and teamwork
* Basic computer skills and proficiency in using multiple tools and systems
**Preferred Qualifications**
* Experience in sales or customer service, with a focus on consultative approaches and personalized recommendations
* Knowledge of arenaflex's products and services, or a willingness to learn and develop expertise
* Experience working in a hybrid environment, combining remote work with time in a call center
* Certification in customer service or sales, or a willingness to pursue certification
* Bilingual or multilingual skills, with the ability to communicate effectively with customers and colleagues in multiple languages
**Skills and Competencies**
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Ability to work independently and as part of a team, with a focus on collaboration and teamwork
* Basic computer skills and proficiency in using multiple tools and systems
* Ability to adapt to changing situations and priorities, with a focus on flexibility and adaptability
* Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
* Ability to work in a fast-paced, dynamic environment, with a focus on productivity and efficiency
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program, with a focus on developing the skills and knowledge needed to succeed in this role
* Opportunities for career growth and advancement, with a focus on promoting from within
* Access to ongoing training and development opportunities, including workshops, webinars, and conferences
* A collaborative and supportive work environment, with a focus on teamwork and collaboration
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees
* Our culture is built on a foundation of teamwork, collaboration, and innovation, with a focus on making connections that change the world
* We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and tuition reimbursement programs
* arenaflex is an equal opportunity employer, committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
**Compensation, Perks, and Benefits**
* Competitive salary, with a range of $708.00 - $757.50 + up to $3,000 in commissions monthly if all sales goals are met
* Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and tuition reimbursement programs
* Paid training and additional resources to support success in this role
* Opportunities for career growth and advancement, with a focus on promoting from within
* A collaborative and supportive work environment, with a focus on teamwork and collaboration
* Access to ongoing training and development opportunities, including workshops, webinars, and conferences
* A comprehensive employee wellness program, with a focus on physical and mental health
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer, committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.