**Job Highlights:**
• Start Date: Immediate openings available
• Location: Remote
• Position: Experienced Full Stack Customer Service Representative
• Company: arenaflex
• Compensation: a competitive salary
**Job Details:**
**Introduction**
Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join our arenaflex family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on this exciting adventure, you'll tackle challenges with ease and flexibility, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off!
**Why You'll Love This Job**
This role is part of the Payments and Digital Process team within the arenaflex Credit Association. The job involves daily tasks related to check handling, item processing, direct payments, and asset transfers at arenaflex Credit Association. arenaflex Remote Customer Service.
**What You'll Do**
• Complete data entry and adjustment capabilities
• Coordinate return items with individuals, external merchants, the Central Bank, and other institutions. arenaflex Remote Customer Service.
• Assist other departments with fraud detection, part requests, and related Accounting general ledger adjustments
• Work part cases/exercises assigned
• Follow and maintain procedures and guidelines to ensure strict compliance with NACHA rules and regulations and Government Banking regulations. arenaflex Remote Customer Service.
• Process advance payments, multi-record and part deposits, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
• Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged enabled items. arenaflex Remote Customer Service.
• Log, research, and make necessary GL, account changes, and returns
• Process Stop Pays and Check Grouping
• Complete daily adjusting and branch closing
• Acquire data from individuals for the convenient and precise handling of domestic and international asset transfer requests. arenaflex Remote Customer Service.
• Research and check incoming and active funds transfer data
• Communicate with vendors to handle funds transfers
• Understand and be aware of active and incoming funds transfer regulations
• Store check returns, research part returned checks, draft changes, process part checks, confirm individuals for friendly funds transfers, and Central bank confirming and delivering funds transfers. arenaflex Remote Customer Service.
• Complete daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges
• The selected candidate will be responsible for ensuring the security and privacy of all records and related data necessary for their work and for ensuring that their work is in compliance with all relevant regulations and guidelines, including but not limited to, the Bank Secrecy Act. arenaflex Remote Customer Service.
**All You'll Need for Success**
**Minimum Qualifications**
• Bachelor's Degree
• Previous professional training
• Microsoft Office skills (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and active use of the software. arenaflex Remote Customer Service.
**Preferred Qualifications**
• Previous customer/part service experience
• Previous banking or Credit Association experience
• Episys/Symitar and handling wires. arenaflex Remote Customer Service.
**Skills, Licenses, and Accreditations**
• Talented in Microsoft Office programming (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and active use of the software. arenaflex Remote Customer Service.
• Ability to work extended hours on a side of business needs
• Ability to practice superb customer service skills
• Ability to act in a fast-paced environment, handle multiple tasks, and function as a necessary part of a team. arenaflex Remote Customer Service.
• Ability to perform numerical computations and analyze data
• Ability to successfully focus on work and comply with time constraints under high volume pressure. arenaflex Remote Customer Service.
• Ability to broadly educate and perform any job assigned within the department
• Ability to connect professionally with all colleagues and individuals
• Ability to work independently and with minimal supervision
• Ability to self-spur major areas of strength and limit with respect to tender loving care. arenaflex Remote Customer Service.
• Ability to focus on work and fulfill time constraints successfully
• Ability to maintain good performance and participation
• Should pass appropriate arenaflex and Credit Association pre-employment compliance checks. arenaflex Remote Customer Service.
**What You'll Get**
• Take advantage of all that arenaflex has to offer:
• Medical benefits: On the very first day, you'll access your health, dental, medical, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. arenaflex Remote Customer Service.
• Health Programs: We want you to be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.
**Join the arenaflex Family**
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly as we care for people on life's journey? Join us at arenaflex. Apply!
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.