**Join arenaflex, a rapidly growing managed service provider, in revolutionizing healthcare technology and delivering cutting-edge solutions to health systems across the nation.**
At arenaflex, we're not just building a company – we're building a culture that values people, innovation, and community. As a newly established managed service provider, we're expanding our team of 500 talented professionals to support our exciting journey. We're seeking a skilled Customer Service Collector to join our team and make a meaningful impact in the healthcare industry.
**About arenaflex**
arenaflex is a dynamic and rapidly growing managed service provider, dedicated to delivering cutting-edge technology to health systems across the nation. Founded by two industry leaders focused on innovation in rural and community health, we're committed to making a positive impact on the lives of patients and healthcare providers. With several major initiatives underway, we're seeking talented professionals to join our team and support our mission.
**Job Summary**
As a Customer Service Collector at arenaflex, you'll play a critical role in ensuring the timely and efficient collection of outstanding patient balances from guarantors, while providing exceptional customer service to patients, families, and healthcare providers. This role involves assisting with patient inquiries, resolving billing issues, and maintaining accurate records of financial transactions within a hospital healthcare call center setting.
**Key Responsibilities**
* **Guarantor Collection:**
+ Contact patients/guarantors by phone, mail, or email to request payment for outstanding balances.
+ Set up payment plans or settlements for outstanding accounts, working with patients and their families to ensure affordability and adherence to agreements.
+ Review patient accounts for accuracy, identify discrepancies, and resolve billing issues.
+ Escalate unresolved issues to the appropriate department or supervisor.
* **Customer Service:**
+ Serve as the primary point of contact for patient/guarantor inquiries regarding billing, insurance, and financial matters.
+ Provide clear and accurate explanations of charges, insurance coverage, and payment options.
+ Address and resolve patient complaints or concerns related to billing and payments in a professional and empathetic manner.
+ Provide guidance and support to patients navigating insurance coverage, payment options, and financial assistance programs.
* **Billing and Documentation:**
+ Maintain detailed, accurate, and up-to-date records of all interactions and payments in the patient accounting financial system.
+ Ensure compliance with health system policies, federal regulations, and patient privacy standards (HIPAA).
* **Collaboration:**
+ Collaborate with other departments such as Billing and Patient Access teams to resolve complex cases.
+ Work closely with the Patient Access team to ensure correct patient information and resolve outstanding claims.
* **Compliance and Training:**
+ Stay informed about changes in healthcare billing regulations, insurance policies, and financial assistance programs.
+ Participate in ongoing training to ensure consistent and up-to-date knowledge of billing practices and financial assistance programs.
**Qualifications**
* **Education:** High School Diploma or GED required; Associate’s Degree or billing/coding certification preferred.
* **Experience:**
+ Associate’s Degree with 5 years of billing experience in an acute healthcare environment; or
+ High School Diploma with 7 years of billing experience in an acute healthcare environment.
* **Epic Experience:** Preferred but not mandatory.
* **Physical Requirements:** Ability to sit or stand for extended periods, and perform repetitive hand and finger motions.
**What We Offer**
* **Competitive Compensation:** Arenaflex offers a competitive salary and benefits package to ensure our employees are valued and supported.
* **Opportunities for Growth:** We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
* **Flexible Work Arrangements:** As a remote employee, you'll have the flexibility to work from home and maintain a healthy work-life balance.
* **Collaborative Culture:** We're building a culture that values collaboration, innovation, and community, and we're looking for talented professionals to join our team.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for healthcare, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you and learn more about your qualifications and experience.
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